1. Natural Healing Service Crisis At Christmas 2010

2. Service Organiser: Donnie Farago CC Natural Healing Service

3. Can run in all centres depending on number of volunteers Open 24-29 Dec 2010 Shift times 1200 - 1900 hours CC Natural Healing Service

4. What we do Provide a valued service for our guests Let the guest talk if they want to Ensure that guests do not remove any item of clothing other than coats and jackets

5. What we do Allow 30 minutes for each session 15-20 minutes therapy time Take a break when needed

6. What we don’t do! Ask guests questions about their personal circumstances (unless they choose to talk about them with you) Give any personal details to guests, even our professional contact details Stay on your own in a room with a guest

7. Please note There may not be a queue of guests Mingle with the guests to let them know about your service

8. 1. Please follow agreed policies 2. Follow health & safety guidelines CC policies & Volunteer Handbook CC Policies & Procedures

9. Be flexible & work as a team Turn up for your shifts on time Dress in comfortable, warm clothes Bring additional layers of clothing Bring only small amounts of money Please do not give money to our guests Important points to remember

10. If you are unwell, stay at home If you have to cancel, email in advance ccservices@crisis.org.uk Important points to remember

11. What happens when you arrive Present a copy of your shift confirmation email Your name ticked off shift list Get your services badge Report to the shift office Ask for the Services Liaison

12. Who is the Services Liaison? A key volunteer on each shift Member of the shift team The liaison between the services & the shift team Support for you during the shift

13. When you are in the CC centre Go to the Natural Healing area Familiarise yourself with the centre Find out what is going on each day Other services Activities Entertainments

14. What happens next? Log on to Crisis Community Read the Volunteer Handbook Get ready for CC!

15. Any questions?