1. Anti-Fraud Hot Line

3. On September 21, 2010 an agreement for a period of 5 years, valued at $ 2,964,668 was signed by USAID and TI-P for the implementation of an anti-fraud hotline. In September 2015, the project received an extension of another two years, due to its effectiveness and efficacy.

4. Objectives Encourage citizens to pursue corruption related complaints as a victim or witness of corruption in USAID funded projects; Make corruption a high-risk, low-return activity Prevent corruption during the tendering process Recovery of funds due to anti-fraud reporting Citizens’ engagement in oversight and watchdog actions Enhanced fraud awareness amongst USAID implementing partners, G2G partner institutions and citizens Appropriate utilization of donor funds

5. Outcomes Resolution of complaints Education on fraud and corruption Detection of corrupt activities

6. Main AFH activities Develop and Maintain Toll-Free Hotline to report cases of fraud from all over the country – Including virtual infrastructure for electronic complaint submission method (website, email, etc.) ‘Raising Awareness’ campaigns to educate the public by promoting hotline for fraud detection and prevention. Analyzing and Reporting of data collected.

8.  Scanning tender notices for USAID funded projects in newspapers and PPRA website for; – USAID funded G2G projects which require Public tender notices as per PPRA rules – Non G2G projects, if the implementers procurement policy requires public adverti- sement.  Toll Free Hotline  Email, Website, Fax, Postal Mail, Facebook, Twitter, Whatsapp, Direct Visit by complainant

9. Image of Initial Contact

10. After the approval the complaints are uploaded on to the database Initial contact form is created and complaint is sent to PC/PM for approval, who checks for any need of additional information or clarification on an information already provided by the complainant. Call recordings are checked repeatedly to ensure all the information provided by the complainant is present in the final complaint form. Officers try to obtain as much information as possible Trained, Multilingual Complaint officers attend to callers in the language preferred by the caller Calls are received on Toll Free Hotline Call handling process Following process is followed within TI-Pakistan. TI-Pakistan only registers the complaint as they are communicated before submitting it for OIG’s review. Only OIG has the authority to determine how to approach each complaint.

11. 1.SSL secured website – Industry standard security technology for encrypting link between WS and Browser. – This link ensures privacy and integrity of data passed between WS and Browser. 2.Complaint is assigned an ID and PIN to check status online 3.Analysis of data according to Multiple allegation types: Gender selection, location, Project, NGO name. Awareness medium : TV, Radio, Newspaper, Bill Board, Networking. 4.Analytical reports are prepared and forwarded to OIG 5.Instant Alerts to TIP and OIG selected staff whenever new complaint is generated or there is additional information uploaded 6.Alerts to complainants are generated, if status of complaint changes if they provide an email address 7.Immediate shutdown accessibility if required

16. News 1

23. Kawish Express Tribune The News Mashriq KPK