1. Anti-Fraud Hot Line

3. Objectives Encourage citizens to pursue corruption related complaints as a victim or witness of corruption in projects; Make corruption a high risk low return activity Prevent corruption during the tendering process Recovery of funds due to anti-fraud reporting Citizens engagement in oversight and watchdog actions Enhanced fraud awareness amongst citizens Better Utilization of Donor funds

4. Outcomes Resolution of complaints Education on Fraud and Corruption Detection of corrupt activities

5. Main AFH activities Develop and Maintain Toll-Free Hotline to report cases of fraud from all over the country – Including virtual infrastructure for electronic complaint submission method (website, email, etc.) ‘Raising Awareness’ campaigns to educate the public by promoting hotline for fraud detection and prevention. Analyzing and Reporting of data collected. - In addition the AFH project team (Transparency International Pakistan and OIG) will develop a variety of strong relationships with the media, government authorities, ministries, local authorities, civil society organizations and international organizations.

7. Popular methods of complaint generation 1)Through scanning of procurement notices of USAID funded projects published in newspapers and the PPRA website. 2)Complaints received via Hotline 3)Email, Website, Fax, Postal Mail, Direct Visit by complainant

8. 1.Procurement Specialists examine complaints and ascertain violations under the light of PPRA 2004, SPPRA 2010, Punjab-PRA and KPPRA rules. 2.If the complaint is genuine, TI-Pakistan will present and highlight the findings in case a violation in procedures adopted by the procuring agencies/ NGO’s is detected and will write a letter to the alleged organization requesting them to rectify it. Notes: All complaints are investigated by OIG. TI-P uploads all communications of the case on its website. Copies of the letters are also marked to the concerned authorities.

9. Calls are received on Toll Free Hotline Trained, Multilingual Complaint officers attend to callers in the language of the caller Officers try to gather and obtain as much information as possible Call recordings are checked repeatedly to ensure all the information provided by the complainant is present in the final complaint form. Initial contact form is created and complaint is sent to PC/ PM for approval Call handling process

10. 1.SSL secured website – Industry standard security technology for encrypting link between WS and Browser. – This link ensures privacy and integrity of data passed between WS and Browser. 2.Complaint is assigned an ID and PIN to check status online 3.Alerts to complainants are generated, if they provide email address 4.Multiple allegation types, Gender selection, location selection, Project, NGO name, Awareness medium for e.g. TV, Radio, Newspaper, Bill Board 5.Reports are readily available for all complaints that are uploaded 6.Instant Alerts to TIP and OIG selected staff 7.Independent hosting with immediate shutdown accessibility if required.

25. Kawish Express Tribune The News