1. Working with Individual and Organizational Knowledge Introduction

2. An approach to knowledge management that focuses on organizational knowledge without understanding individual contributions will certainly fail. On the other hand, knowledge management that focuses on individual knowledge without creating value for the organization is blind and dangerous. Effective knowledge management requires that both individual and organizational knowledge be addressed: where programs and systems are developed to encourage individual contributions and provide distinguishable value to the organization.

3. Understanding Knowledge Knowledge is: DECLARATIVE (What) PROCEDURAL (How) The scope of knowledge can be described as: INDIVIDUAL ORGANIZATIONAL COLLECTIVE Knowledge can be expressed as: EXPLICIT IMPLICIT TACIT There are two methods of transferring knowledge: Technical - CODIFICATION Relational - PERSONIFICATION

4. EXPERIENCE Knowledge, Learning, and Experience KNOWLEDGE LEARNING

5. KM Capabilities CODIFICATIONPERSONIFICATION EXPLOITATION HARVESTHARNESS EXPLORATION HUNTHYPOTHESIZE

6. Knowledge Assets and Processes Knowledge Assets – definable, often explicit, property in the form of knowledge which must be nurtured, protected, and used to the largest extent possible Knowledge Processes – the prescribed activities for creating, building, compiling, organizing, transforming, transferring, applying, and securing knowledge assets

7. Knowledge Bases From a technical context, a knowledge base is a repository of knowledge assets managed by the organization and accessible by authorized individuals. From an organizational context, a knowledge base comprises: – Knowledge possessed by members of the organization – A framework connecting knowledgeable members – Structures promoting interaction and communication between members

8. Roles in Knowledge Management Knowledge Seeker Knowledge Provider Knowledge Worker

9. Organization Spheres of influence Indirect Influence Direct Influence Person

10. Communities of Practice Groups of people who share a common passion and learn as they regularly interact.

11. Social Networking Understanding the connections, distributions, and segmentation of knowledge assets

12. Roles in Knowledge Management Five Archetypes: Compass Connector Captain Miner Scout

13. Motivation in KM All action requires knowledge. Knowledge can be explicit or tacit. Data is the product of taking action.

14. Organizational Knowledge What is organizational knowledge? – Knowledge known or available to all persons in the organization – Is explicitly available, but transferred tacitly most of the time – Its value can be quantified – Has quality (accuracy, completeness, appropriateness) Collective knowledge speaks to knowledge belonging to a group of people not bound by the organization, but also not composing the entire organization.

15. Creating Alignment Corporate Goals Personal Goals Groups Knowledge Management at Organizational Level Knowledge Management at Collective Level Individuals Knowledge Management at Individual Level Knowledge Management at the Personal Level

16. Organizational Structures Personal versus Impersonal Specialized versus Generalized Competition versus Collaboration Decentralized versus Centralized Heterarchical versus Hierarchical Autonomy versus Control Innovation versus Practicality Informal versus Formal Trust versus Regulation INDIVIDUALORGANIZATIONAL

17. Implementing KM Scope Individual OrganizationalKnowledge Learning Management InformationPeople Tracking

18. Tracking People General Purpose: To identify and assess knowledgeable people, their skills and how they can best serve the organization or improve their knowledge capabilities Possible Solutions: Skill assessments, communities of practice, peer and performance reviews, directories, expert locators Rationale: People with knowledge provide the foundation for success by the organization; the right people with the proper level of support from the organization will be loyal contributors to innovation, competitive advantage, and operational effectiveness.

19. Tracking Information General Purpose: To identify and assess actual and potential data, information, and/or knowledge which is valuable to the organization, in general, and individuals, in particular. The expression of these assets can be explicit, implicit, or tacit and takes on a natural flow through the organization. Possible Solutions: Databases, repositories, catalogs, logs, reports, surveys, publications, etc., as well as brain trusts, projects, strategy meetings, research and development Rationale: Tapping the flow of information into, across, and out of the organization will enhance capabilities in communicating and enforcing organizational knowledge.

20. Managing Knowledge General Purpose: To ensure the right knowledge is available to the right person at the right time and under the right conditions. This can be achieved passively through repositories to be searched, or actively through alerts and notifications of changes in knowledge. Possible Solutions: Skill assessments, communities of practice, repositories, content generation tools, management tools, search engines, RSS feeds and subscriptions, and standards Rationale: Knowledge is useless if it cannot be accessed and used. Any solution in this aspect is focused on ensuring that the knowledge needed by a person or organization is accessible at any given time.

21. Managing Learning General Purpose: To provide avenues for increasing or improving knowledge at the organizational and individual levels in a controlled environment Possible Solutions: Online training, communities of practice, RSS feeds and subscriptions, presentations, workshops, lessons learned Rationale: A growing organization is a learning organization. Understanding what knowledge is available and what knowledge is required for the future is essential for success whether by an organization or an individual.

22. Technologies - General Knowledge Management tools will fall into one or more of the following function: – Identification – Capture – Evaluation – Retrieval – Sharing

23. Technologies - Communication Communication tools are used to transfer information and knowledge between people and groups, sometimes across far reaching geographical or specialization areas. Monitoring of communication tools can identify existing information flows, potential and actual experts and communities of practice. Communication tools comprise any form of electronic communication, including e-mail, video conferencing, instant messaging, Twitter, blogs, wikis, and social networking.

24. Technologies - Collaboration Collaboration tools are designed to bring several individuals together for a common purpose, usually on a temporary basis but with the potential of building permanent basis. These types of tools are ideal for building community and cooperation in generating knowledge. Often, the knowledge is more robust and far from error than knowledge created by an individual. Collaboration tools commonly consist of project tools, development environments, video conferencing, research panels, and wikis.

25. Technologies – Document Management The purpose of document management solutions is restricted to managing the containers, such as documents o files, which contain knowledge. Management of knowledge content is often regulated to content management tools, but either focus serve the same purpose—to collect, manage, and make available explicit data, information, and/or knowledge. A major benefit of document management is the ability to search the repository. Document management solutions in this sense include any database, document repository, search engine, file directory, records, or library.

26. Technologies – Content Generation The focus of content generation technologies is the automatic creation and/or organization of data, information, and knowledge in a format useful to the organization. While some tools focus on the authoring of content, others focus on categorizing and organizing content. Technologies such as Big Data Analytics, Tagging, and Bookmarking are common solutions in this field. Solutions to pre-fill forms based on personal preferences also fall in this category.

27. Summary