1. Nazim Mohammedi Regional Sales Manager Gestione delle risorse elettroniche: l'offerta del mercato e la situazione italiana 27 marzo 2009 Working Together Works Better

2. What are we going to talk about? Who we are? What do we do and how do we do it? Questions!!!

3. Working Together Works Better Who are we? Librarians creating solutions for librarians

4. Working Together Works Better What do we do and How do we do it? Serials Solutions is the worldwide leader for E-R esource A ccess and M anagement S ervices ERAMS

5. Working Together Works Better

6. Our 360 Solution…. Working Together Works Better

7. Why 360? – Comprehensive – Integrated – Interoperable

8. Working Together Works Better Serials Solutions ® 360 Key advantages Premier knowledgebase Integrated services Web-hosted Software as a Service (SaaS) Best-in-class support Global compatibility

9. Working Together Works Better Premier knowledgebase Our premier knowledgebase powers the most effective access and management services Full-text resources Abstracting & Indexing resources E-books resources Over 7,000+ databases Over 160,000 unique titles Over 1 Million Ebooks Over 60 million holdings Adding 150+ new resources each month Over 1.5 million CONSER MARC records 20 million LC and Bowker MARC records for eBooks Providing e-journals normalization Updated and enhanced daily

10. Working Together Works Better Premier knowledgebase How does the Knowledgebase get updated? – Create database-specific rules to address reporting problems from vendors – Over 16,000 rules applied to over 750 full-text databases – Correct confusing or wrong data Example: Crisis / New Crisis / Crisis (2003) Error Correcting “Community” The Network Effect Thousands of librarians use this data every day When one librarian reports an issue, we fix it for all Example: Academic Search Premiere: 73 Rules to clean the data, 47 Incidents (June 2008)

11. Working Together Works Better Integrated services Integrated services are powered by a shared knowledgebase

12. Working Together Works Better Web-hosted Software as a Service (SaaS) Software as a Service (SaaS)  Delivers the most responsive technology with the greatest value  No servers or software to purchase  We upgrade and maintain all services  No knowledge base subscription: included in all our services  No multiple knowledge basis to manager: Single KB for ALL  No software update/ installation: new version/ new feature available for ALL our customers automatically…  No KB synchronisation

13. Working Together Works Better Best-in-class support Superior customer care Easy customization and fast implementation Unlimited e-mail and telephone support Training, webinars, publications Consulting

14. Working Together Works Better Implementation and on-going support Customisation and Implementation  Implementation of 360 Core/ 360 Link: 1 week  Implementation of 360 Search:6 to 8 weeks  Implementation of 360 Resource Manager:4 to 6 weeks  Implementation of 360 Counter:1 week We take care of the whole implementation for you!!!!  Set up the resources  Take care of the authentication with the providers: you do NOT have to contact all your providers, we do it for you!!  Customise the interface to your liking

15. Working Together Works Better The complete solution for managing the e-resource lifecycle

16. Working Together Works Better

17. FEATURES & BENEFITS Centralization Time savings for staff Licenses Contacts Notes Alerts Administrative information No Technology Hardware/Software Overhead NO servers NO worries about software, patches, or upgrades NO IT staff or developers to hire Concentrate on your core competencies

18. Working Together Works Better The complete solution for assessing e-resources.  Aggregates  Adds Costs  Standardizes  Calculates Costs  Analyzes and Reports  Archives

19. Working Together Works Better

20. Some customers…. Over 250 customers worldwide and implemented! SCELC Consortium – 45 Members Participating - USA SOLINET Consortium – 250 Members Participating - USA CDL Consortium - USA University of Phoenix - 19 Campuses - USA Max Planck Institute – Germany Aachen University – Germany National Library of Luxembourg (360 Counter only) Cyprus University of Technology – CYP (360 Suite) University of Western Sydney – (360 Counter AND 360 Resource Manager) Australia University of Tasmania – (360 Counter AND 360 Resource Manager) Australia University of Canterbury – (360 Counter AND 360 Resource Manager) Australia University of Reading – United Kingdom Dublin City University - United Kingdom Kingston University - United Kingdom Glasgow Caledonian University - United Kingdom Northumbria University - United Kingdom

21. A Quick Look?

22. Questions and Answers

23. THANK YOU Nazim Mohammedi Regional Sales Manager