1. CE 00879-3 Information Systems Engineering in Industry Lecture 4 Business Issues in Industry Delivered by Dave Thomas, K235 e: d.t.thomas@staffs.ac.ukd.t.thomas@staffs.ac.uk w: www.fcet.staffs.ac.uk/dtt1www.fcet.staffs.ac.uk/dtt1

2. Slide 2 of 11 Today in relation to everything ISEiI

3. Slide 3 of 11 What we will cover  Last time:  Components of an Enterprise and their characteristics  Management styles  Business Issues in Industry –Relation to: Quality Legislation Projects Measuring Performance Computer Systems

4. Slide 4 of 11 But first  Management and Teams  Dr Meredith Belbin –12 Belbin Team Roles12 Belbin Team Roles –in 4 categories –doing 4 role types  Magerison- McCann Team Management Wheel Magerison- McCann Team Management Wheel –9 team roles –In 4 categories  Based on Jungian Psychological Type TheoryJungian Psychological Type Theory –4 Functions –8 Types  McGregor – Criteria for Effective Teams McGregor – Criteria for Effective Teams  All recognise that good teams have some common characteristics

5. Slide 5 of 11 Attributes of teams  Different roles of members  A common purpose... and commitment to it  Mutual respect  Mutual trust  Open communication  Acceptance of criticism (in order to improve)  Management of differences  Supportive culture  In fact – the same as in 1966 and 1971

6. Slide 6 of 11 Management Styles  Management v Leadership http://www.itstime.com/oct96.htm http://www.itstime.com/oct96.htm  Styles –McGregor’s X v Y (and even Z)McGregor’s X v YZ X management assumes employees are inherently lazy and will avoid work if they can Y management assumes employees may be ambitious, self-motivated, anxious to accept greater responsibility, and exercise self-control, self-direction, autonomy and empowerment. More herehere

7. Slide 7 of 11 More management stylesmanagement styles  Based on Maslow’s Hierarchy of NeedsMaslow’s Hierarchy of Needs  Examples: –Autocratic –Paternalistic –Democratic –Laissez faire  Management by.... almost everythingalmost everything

8. Slide 8 of 11 Management styles and teams  Tutorial exercise –Reflect upon stereotypical enterprise component characteristics, management styles and teams – later

9. Slide 9 of 11 Business Issues in Industry £

10. Slide 10 of 11  Teams  Components  Recruitment  Sales  Marketing  Etc etc etc Issues  Quality  Legislation  Projects  Measuring Performance  Computer Systems  Management £

11. Slide 11 of 11 And finally  We have covered: –Aspects of teams and management styles –Business issues in industry (£) –Or, more broadly, (€)  Next time – tutorial ‘Reflecting on teams’  It is up to you to relate these things  Any questions?

12. Slide 12 of 11 Maslow’s Hierarchy of Needs back