1. Connecting people with information through libraries Open to All: A.D.A. Compliance and Beyond at Your Library New Jersey Library Association Pre-Conference May 16, 2016 Connecting people with information through libraries 1

2. 2 Presented by Tara Kehoe

3. Connecting people with information through libraries 3

4. 4

5. 5  Communication/Etiquette  Design for all in Mind  Quality Customer Service

6. Connecting people with information through libraries 6  Think abilities (not disabilities)  Person-first communication  Do not assume help is needed  Be direct

7. Connecting people with information through libraries 7  No need to shout (unless you need to shout)  Be age-appropriate  Be sensitive to physical contact

8. Communication/Etiquette: Service animals Connecting people with information through libraries 8

9. 9

10. 10  If the background is light, the text is dark  Uncluttered  Grey  Favorite Font Family: Sans Serif! Use: Arial, Verdana, & Tahoma.

11.  1.25 minimum spacing  Avoid italics if possible (underline instead) shadowed  Avoid shadowed letters  Avoid div- ided lines Connecting people with information through libraries 11

12. Present with all in Mind  Bigger! Headings 32+ points Sub-headings 30+ Text 28 + Connecting people with information through libraries 12

13. Present with all in Mind: Images Connecting people with information through libraries 13  Offer alternative text for images: “This is a photo of yellow lines on a highway.”

14. Web Design with all in Mind  ADA Web Compliance  What is coming?  Web Content Accessible Guidelines 2.0 (WCAG) Connecting people with information through libraries 14

15. Quality Customer Service  By phone Connecting people with information through libraries 15

16. Quality Customer Service  By email  And beyond Connecting people with information through libraries 16

17. Wrapping up… questions? Connecting people with information through libraries 17

18. References 1. Accessible Design. (Lighthouse International). Retrieved March 23, 2015, from web site: http://li129- 107.members.linode.com/accessibilityhttp://li129- 107.members.linode.com/accessibility 2. Accessibility. (World Wide Web Consortium WC3). Retrieved March 16, 2016, from site: https:// www.w3.org/standards/webdesign/accessibili ty https:// www.w3.org/standards/webdesign/accessibili ty Connecting people with information through libraries 18

19. References 3. ADA Best Practices Tool Kit for State and Local Governments. (ADA). Retrieved March 17, 2017, from web site: http://www.ada.gov/pcatoolkit/chap5t oolkit.htm http://www.ada.gov/pcatoolkit/chap5t oolkit.htm Connecting people with information through libraries 19

20. References 4. Color and Text Guidelines. (American Printing House for the Blind). Retrieved March 17, 2016, from web site: www.aph.org/files/research/ppt_guidelines.ppt www.aph.org/files/research/ppt_guidelines.ppt 5. Customer Service Tips. (Library Connections). Retrieved March 16, 2016, from web site: http://www.librariesandautism.org/downloa ds/TipsHandout--2013.pdf Connecting people with information through libraries 20

21. References 6. Frequently Asked Questions about Service Animals and the ADA. (US Department of Justice, Disability Rights.) Retrieved March 28, 2016, from web site: http://www.ada.gov/regs2010/service_ animal_qa.html Connecting people with information through libraries 21

22. References 7. Library Accessibility- What you Need to Know. (ALA). Retrieved March 22, 2016, from web site: http://www.ala.org/ascla/asclaprotool s/accessibilitytipsheets http://www.ala.org/ascla/asclaprotool s/accessibilitytipsheets Connecting people with information through libraries 22

23. References 8. Statement of Regulatory. (Department of Justice). Retrieved March 17, 2016, from web site: http://www.reginfo.gov/public/jsp/eAg enda/StaticContent/201510/Statement _1100.html Connecting people with information through libraries 23

24. References 9. Web Content Accessibility Guidelines (WCAG) Overview. (World Wide Web Consortium WC3). Retrieved March 16, 2016, from web site: https://www.w3.org/WAI/intro/wcag.p hp Connecting people with information through libraries 24

25. References 10. What do you do when you meet a blind person? Proper Etiquette for Interacting With a Person That Is Blind or Visually impaired. (State of New Jersey Commission for the Blind and Visually Impaired). Retrieved March 16, 2016, from web site: http://www.state.nj.us/humanservices /cbvi/faq/etiquette/blind Connecting people with information through libraries 25