1. Outcome 1 – Effectiveness in the workplace Outcome 2 – Changing working practices Outcome 3 – Recruiting and supporting staff Outcome 4 – Meetings Outcome 5 – Effective customer service

2. 1. Role of the administrators 2. Recruitment 3. Target setting 4. Time and task management 5. Team working

3. By the end of this lesson you should be able to: identify the role, duties and qualities of an administrative assistant identify the difference between skills and qualities compare the duties of a senior and a junior administrative assistant.

4.  Provide organisational skills and support to the organisation in terms of information and communication.  Duties vary according to level of responsibility.

5. Handle information Deal with mail and email, store and retrieve information, produce documents, keep records Make and take calls, deal with requests from other departments, deal with customer enquiries and complaints, reception duties Deal with people

6. Follow procedures Keep diaries up to date. Use flexitime/overtime procedures to log time at work. Record any accidents accurately. Order goods and services using appropriate forms. Operate petty cash systems. Arrange meetings.

7. Duties Delegate jobs to others. Coordinate and monitor the work of others. Develop systems and procedures to ensure the smooth running of the organisation. Ensure that work flow is smooth. Act as stand-in for senior members of staff. Input into decision-making in the organisation.

8.  Honesty  Discretion  Enthusiasm  Positive  Smart  Good with people  Able to work independently  Good teamworker