1. KNOWLEDGE MANAGEMENT (KM) Session # 24

2. 3.The Organizational School: Use of organizational Structures or Networks to share or pool the Knowledge. These Networks or K. Communities are group of people with common interest or common problem or common experience. These communities are designed and maintained for business purpose and can be Inta- or Inter- organizational. Approaches to KM

3. 3.The Organizational School SECI Management Process of K. Creation Prof. NONAKA (Japan) www.nonaka.com Approaches to KM

4. The Knowledge Creating Company Nonaka, I. & Takeuchi, H. (1995). The knowledge-creating company: how Japanese companies create the dynamics of innovation. New York, NY: Oxford University Press.

5. Organizational Knowledge Generation / Creation Nonaka’s Message : Knowledge is created by Epistemological and Ontological interactions! Epistemological: involves various types of knowledge - Tacit, Explicit. Ontological: involves knowledge creating entities – Individuals, Groups, Organization, and Inter-organizations.

6. 3.The Organizational School: Nonaka’s Model or Theory of Knowledge Creation consists of 4 componenets: 1 st. The SECI Process: Conversion between Tacit K. (Analog) and Explicit K. (Digital) through SECI process! Approaches to KM

7. 3.The Organizational School: Model of Knowledge Creation (4 Components) 2nd. Ba: Shared context for K. creation and the place to create Knowledge. Approaches to KM

8. 3.The Organizational School: Model of K. Creation (4 components) 3 rd. Knowledge Assets: Firm specific resources required to create value and enable K. creation such as Trust, Care, Commitment, Roles and Routines. Approaches to KM

9. 3.The Organizational School: Model of Knowledge Creation (4 Components) 4 th. Leadership: Influencing power based on Knowledge & Knowlegdge Sharing! Approaches to KM

10. 3.The Organizational School: Model of K. Creation (4 components) The 4 components have to interact with each other to form the K. Spiral that creates K. and hence organizational performance improves with time! Approaches to KM

11. The KM Processes (re-visited) Socio-Cultural Issues Technology Knowledge Creation, Generation, Evaluation, Improvement, Accumulation, Uttilization, Application Knowledge Distribution / Sharing Knowledge Creation / Innovation Knowledge Application

12. Nonaka SECI Model* For Organizational K. Creation / Innovation * The Knowledge Creating Company, 1995. TACIT EXPLICIT TACIT EXPLICIT From To Socialization Externalization Internalization Combination Collaboration - Share K Capture - Write Report Integrate K in ReportTransfer K

13. Test your K. An Apprentice learns how to plaster a wall from an experienced plasterer !

14. Test your K. An Apprentice learns how to plaster a wall from an experienced plasterer

15. Test your K. The experienced plasterer writes a Book on plastering for enthusiasts

16. Test your K. The experienced plasterer writes a book on plastering for enthusiasts

17. Test your K. Usman attempts to learn how to plaster using the book written by the experienced plasterer

18. Test your K. Usman attempts to learn how to plaster using the book written by the experienced plasterer

19. Test your K. Sections of the book written by the experienced plasterer are reformatted for a Compendium/Hand Book

20. Test your K. Sections of the book written by the experienced plasterer are reformatted for the compendium/ Hand Book