1. Your Consumer Rights Chapter 3

2. Five Consumer Rights Right to: Safety, Choose, Informed, Heard, Problems Corrected, & Education

3. Right to Safety You have the right to purchase products and services that will not harm you or others.

4. Right to Choose You have the right to select from many products at competitive prices.

5. Right to Be Informed You have the right to truthful information about products & services.

6. Right to Be Heard You have the right to join in making of laws that govern buying and selling.

7. Right to Have Problems Corrected You have the right to seek compensatio n when you have been treated unfairly.

8. Right to Consumer Education You have the right to learn the skills necessary to help you make wise choices.

9. Suppose you purchased a cell phone that broke the first time you used it. How would you deal with the problem?

10. Problems with Products Sometimes products are defective. Sometimes products are defective. Knowing the return policy prior to purchasing helps in faulty situations. Knowing the return policy prior to purchasing helps in faulty situations. Before attempting to return a broken product, reread the instructions to make sure you’re using it correctly. Before attempting to return a broken product, reread the instructions to make sure you’re using it correctly. IF it is defective… You need to decide: IF it is defective… You need to decide: Money BackOR Replacement

11. Health Fraud Fraud – deliberate deceit or trickery. Fraud – deliberate deceit or trickery. Some businesses employ fraud to sell defective products or ineffective services. Some businesses employ fraud to sell defective products or ineffective services. These people go out of business as soon as consumer complaints expose them. These people go out of business as soon as consumer complaints expose them. Health Fraud – known as quackery is the sale of worthless products or services that claim to prevent disease or cure other health problems. Health Fraud – known as quackery is the sale of worthless products or services that claim to prevent disease or cure other health problems.

17. Fraudulent Products Several types of products are particularly susceptible to health fraud. Several types of products are particularly susceptible to health fraud. THEY ARE? Weight loss products Weight loss products Ads for some diet pills, fad diets, & exercise equipment claim people can lose weight virtually overnight. Ads for some diet pills, fad diets, & exercise equipment claim people can lose weight virtually overnight. Beauty & anti-aging products Beauty & anti-aging products Many tooth whiteners, hair enhancers, & wrinkle creams may work temporarily but none offer permanent results. Many tooth whiteners, hair enhancers, & wrinkle creams may work temporarily but none offer permanent results.

18. Miracle Cures Consuming extracted parts of a peach pit to cure cancer. Methods are ineffective & can be dangerous. Check with a specialist.

19. Methods for Addressing Consumer Problems If you try to resolve a critical health problem with a product and are dissatisfied with the result, seek help from one of these groups. If you try to resolve a critical health problem with a product and are dissatisfied with the result, seek help from one of these groups. 1.Better Business Bureau – deals with complaints against local merchants. 2.Consumer Advocates – people whose job is to take on consumer issues – test products, inform public, etc. 3.Government Agencies – ensure your rights are protected or small claims court. (Judge Judy)