1. The Communication Process Sender Media Receiver Ideation EncodingReceiving Decoding Transmission Feedback Noise

2. Communication Media in Organizations Lean Communication Rich Communication Newsletters Bulletins Fliers Memos Letters Fax E-MailTelephone Video Conferencing Face to Face Written Communication Oral Communication One-way communication Two-way communication Simple tasks Complex tasks

3. Types of Nonverbal Communication Paralanguage – tone of voice, laughing, yawning Kinesics – body movements, gestures, facial expression Proxemics – personal space Object Language – office design, architecture

4. Functions of Nonverbal Communication 1.It can serve to REPEAT A MESSAGE 2.It can COMPLEMENT A VERBAL MESSAGE 3.It can ACCENT A VERBAL MESSAGE 4.It can SUBSTITUTE FOR VERBAL CUES 5.It can REGULATE VERBAL COMMUNICATION 6.It can CONTRADICT VERBAL MESSAGES