1. The Art of Interacting with others

3. Why Study Communication?  Knowing What happens when people communicate with themselves and othersWhat happens when people communicate with themselves and others  Understanding That knowledge can be used to explain and interpret the process of Communication in everyday lifeThat knowledge can be used to explain and interpret the process of Communication in everyday life  Developing Skills Using this knowledge and understanding to communicate more effectivelyUsing this knowledge and understanding to communicate more effectively

4. Why Study Communication?  The art of Communication is not all natural. We can learn to communicate effectively  All Communication involves the creation and exchange of meanings through signs and symbols  Communication involves understanding these signs and symbols.  People seem to have a real need to read meaning into all human action.

5. What is Communication?  The process of sending, receiving, understanding, and responding to messages in order to share meaning.  The process of creating and exchanging meaning through symbolic interaction

6. What is communication?  Is an on-going, dynamic process that actively involves the Sender and the Receiver simultaneously  May be Verbal: Oral/written word; or Non-verbal: Gestures, facial expressions, body language

7. Effective Communication  Takes a significant amount of work and energy  Stems from our understanding of ourselves and others

8. Effective Communication Involves 1. Our ability to listen 2. Our verbal communication skills 3. Our non-verbal communication skills 4. Our understanding of our relationship with others 5. Our ability to analyze an audience, or to understand communication environment

9. The Communication Elements  Sender Person with whom the message to be communicated originates. A sender Encodes or gives expression to the messagePerson with whom the message to be communicated originates. A sender Encodes or gives expression to the message  Message Thought, idea or information the Sender wishes to pass on to another. The Message has meaning. It is this that has to be sentThought, idea or information the Sender wishes to pass on to another. The Message has meaning. It is this that has to be sent

10. The Communication Elements  Receiver Person receiving or Decoding the messagePerson receiving or Decoding the message  Feedback The Receiver transmits verbal and non-verbal feedback to indicate his/her reception and understanding of the messageThe Receiver transmits verbal and non-verbal feedback to indicate his/her reception and understanding of the message

11. The Communication Elements  Noise Anything that interferes with the communication process Anything that interferes with the communication process  Two types of noise: Physical - ExternalPhysical - External Mental (psychological) – InternalMental (psychological) – Internal

12. The Communication Elements  Channel The space in which a message is transmittedThe space in which a message is transmitted

13. Types of Messages  Verbal Requires words and may be spoken or in writing.Requires words and may be spoken or in writing.  Conversation In person/Face time/Video ChatIn person/Face time/Video Chat PhonePhone  Letter  Email  Text message  Fax  IM/Chat

14. Types of Messages  Non-Verbal Communicating without wordsCommunicating without words  Body language (gestures, posture, facial expression)  Use of space  Use of objects  Dress  Graphics (charts, tables, diagrams)  Vocal Communication with vocal soundsCommunication with vocal sounds

15. Communication Process Sender Encodes/ Receiver Decodes Receiver Decodes/ Sender Encodes Message TransmitsAcquires Context, Physical Environment, Climate Transmits Feedback Acquires Data Noise Barriers Feedback

16. FORM and CONTEXT  The specific FORM or TYPE of communication is related to the CONTEXT or ENVIRONMENT in which it is used  One element of our COMMUNICATIVE COMPETENCE is our ability to get our message across accurately

17. Contexts of Communication  Communication occurs within a CONTEXT, or a communication environment.

18. Contexts of Communication  You have to give a speech in each of the following situations. Consider the adjustments that you would have to make to your presentation To a panel of interviewers where you are applying for a jobTo a panel of interviewers where you are applying for a job To a group of students in their assembly hallTo a group of students in their assembly hall To an oral examiner in a small examination roomTo an oral examiner in a small examination room To a group of persons opposing your ideasTo a group of persons opposing your ideas On national televisionOn national television On radioOn radio

19. Contexts of Communication  Factors to consider in a communication environment:  Who is present, or who is being addressed. What do you need to consider here?  The general attitude of your audience. Why is this important?  Where the communication takes place. What are the factors that should influence your communicative decisions?

20. Contexts of Communication Context may be  FORMAL Certain societal norms are evident and there are perceived patterns of behaviorCertain societal norms are evident and there are perceived patterns of behavior  INFORMAL Individuals or groups are not constrained by specified ways in which communication would normally take placeIndividuals or groups are not constrained by specified ways in which communication would normally take place

21. Types of Communication  Intrapersonal - Communication with yourself.  Interpersonal – Communication between two people.  Small group – Communication between 3 or more (12) people.

22. Types of Communication  Public – Communication between one and many, usually a captive live audience.  Mass – communicating with many, usually an unknown number of audience members.