1. Cisco 7841 IP Telephone Features and Functionality Unity Voicemail
Harvard Phone
Cisco 7841 IP Telephone Features and Functionality Unity Voic

2. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
4/28/2017
What is Harvard Phone?
Harvard Phone
Mobile
Make/Receive calls from multiple devices (mobile, IP desk phone, computer)
Simple
New technology uses softkeys to access features
University-wide platform with phone directory at your fingertips
State-of-the-Art
Web access (coming soon) suite of self-service tools update your preferences faster
Communicate the way you want to through chat, video, screen sharing and/or telephone
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

3. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
Cisco 7841 Telephone
Harvard Phone
Line button LED’s:
Amber light = incoming call
Green light = solid green, your active call flashing green, your held call
Red Light = solid red, shared line in use remotely
= flashing red, shared line on Hold remotely
Message Waiting/Call Alert
Up to 4 lines on buttons
Feature Softkeys
Navigation Pad
Voic , Setup and Contacts
Hold, Transfer and Conference
Volume Bar
Speaker, Headset and Mute
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

4. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
Line Button Lights
Harvard Phone
Lamps defined:
Amber light (flashing) = incoming call
Green light (solid) = your active call
Green light (flashing) = your call on Hold
Red light (solid) = shared line in use
Red light (flashing) = shared line on Hold
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

5. Dialing Instructions Harvard Phone
Internal Calls (within HU): Dial 5-digit extension
External Calls (outside HU): Dial digit telephone number
Emergency Services: Dial or
NOTE: If you accidentally dial 911, please do not hang up
Instead, stay on the call and explain the error to the dispatcher. If you hang up without explanation, a police officer will likely be dispatched.
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

6. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
What’s new about 9-1-1
Harvard Phone
Your location details will be tied to the IP phone instrument (not to the jack where the phone is plugged-in)
Tell us when you need to move your Harvard Phone
Please call (617) or to update your phone location
Calling from your office or cell phone?
Repeat the number and your location to the operator
Use specific details including:
The floor where you are located
Your room number and location
Your building quadrant location
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

7. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
Placing Calls
Harvard Phone
Lift the handset and dial the phone number or
Press a Line button or
Press the Speaker button or
Press the New Call softkey or
Press the Headset button or
Press the Redial softkey
You may also dial the number first, then:
Press Call softkey or
One of the other options listed above
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

8. Answering and Ending Calls
Harvard Phone
To Answer an incoming call:
Lift the handset or
Press the flashing amber line button or
Press the Answer softkey or
Press the Speaker button or
Press the Headset button
To End a call:
Replace the handset or
Press the End Call softkey or
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

9. Holding and Retrieving a Call
Harvard Phone
Placing an active call on Hold:
Press (line button will flash green)
Retrieving a call from Hold:
Press Resume softkey or
Press green flashing line button or
Press
(c) Copyright 2015 ProComm Solutions, Inc. All Rights Reserved.

10. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
Call Waiting
Harvard Phone
While on a call, a second call may ring to your number. You will hear a tone and see a flashing light on your line key:
Answering the second call (initial call automatically on Hold):
Press your amber flashing line button or
Press Answer softkey
Toggle between calls (each call automatically on Hold):
Press your flashing line button or
Press Navigation pad to move highlight
Press Resume softkey
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

11. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
Transferring Calls
Harvard Phone
While on an active call:
Press (call automatically on Hold)
Dial 5-digit extension to receive the transfer
(optional) When party answers, announce pending transfer
Press
If the called line is busy or does not answer:
Press Cancel softkey
Press Resume softkey or
Press flashing green line button of held call
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

12. Placing and Diverting Calls to Voicemail
Harvard Phone
Transferring an active call directly to voic
Press (call automatically on Hold)
Press * key
Dial 5-digit extension of the destination mailbox
Press
Calling a HU voic directly (without ringing the telephone):
Sending a ringing call to your voic (without answering it):
Press Decline softkey (call stops ringing and is sent to voic )
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

13. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
Conferencing Calls
Harvard Phone
While on an active call (repeat each step to add each participant):
Press the Conference button
Dial number to be added (including yourself, max of 4 on the call)
(optional) Announce the pending conference
If added participant is unavailable to join:
Press Cancel softkey
Press Resume softkey to reconnect to conferees or
Press flashing green line button to return to original participants
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

14. (c) Copyright 2015 ProComm Solutions, Inc. All Rights Reserved.
Forwarding Calls
Harvard Phone
To forward all incoming calls to another number:
Press FwdAll softkey
Dial 5-digit extension or digit external number to receive calls
To forward all calls to voic
Press Voic button
To deactivate forwarding of calls:
Press FwdOff softkey
(c) Copyright 2015 ProComm Solutions, Inc. All Rights Reserved.

15. Do Not Disturb (Silence the Ringer)
Harvard Phone
Temporarily silences audible ringing on your telephone. (When your telephone rings, you hear a short tone and you will see the message lamp blink. Answer the call or let it go to the coverage path):
To activate (if needed, press More to scroll softkeys):
Press DND softkey
Confirm the feature is active on display screen
To deactivate:
Confirm screen displays deactivation
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

16. Voicemail - Moving to the Cloud
Harvard Phone
Voice mail access number changes:
Features remain the same. Nothing new to learn!
You will need to set up a new voice mail box
For Step-by-Step instructions go to: and click on the Voice Mail Information Guide link.
You will receive a copy of your voic message (.wav file) in your A key improvement!
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

17. Saving Voice Mail Messages
Harvard Phone
Messages on the former voic system will not automatically transfer to the new system. You may save them to .
To Save messages in your current voice mail box:
Enable Message Delivery
Message Delivery is a feature that will send your voice mail messages to your as a .wav file attachment
Call or and request Message Delivery be enabled
Once enabled, go into your voice mail box
Choose the message you want to save
Forward the message to yourself (follow the voice mail prompts)
The voice mail will forward to your
You cannot transfer messages between voice mail systems. Messages can only be saved using the Message Delivery feature.
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

18. More Features Coming Soon
Harvard Phone
Harvard Phone Account
Login using your HarvardKey
Update your preferences from any location with web access
Take calls on the device of your choice using Jabber
Make/Receive calls using your HU number from any device you select. Callers dial your HU number. It will ring the device you select
When dialing, your HU number appears to the called party – not the number of your device
Remote access for you to manage your voice messages via the web
A single voic box for all HU telephone number messages (regardless of device or where call was ringing)
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

19. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.
Support Resources
Harvard Phone
HUIT will support you as we roll out this amazing new technology:
View documentation at The Learning Center (for helpful tutorials, user guides, presentations and FAQ)
For Incident Support, contact the HUIT Service Desk
Call: (617)
(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.