1. Understanding Business/Workplace Etiquette

2. Students will be able to: Interpret appropriate workplace etiquette in order to analyze employee expectations.
Complete Workplace Etiquette Drill

3. A set of manners that is accepted or required in a profession.
Business Etiquette
A set of manners that is accepted or required in a profession.

4. Why Etiquette? Creates a professional, mutually respectful atmosphere
Improves communication
Helps an office be a productive place
People feel better when they feel respected
Translates into better customer relationships

5. Email Etiquette Consult your organization's rules for email use.
Include a subject line.
Keep it brief.
Pay attention to grammar and spelling.
Use a pleasant tone.
Don't forward junk mail.

6. Email Violations CAN Jeopardize Your Job
Work is not private
Many companies monitor their employees' work accounts for unprofessional conduct

7. Why is Phone Etiquette Important?
A customer’s first impression of a business is formed during their first few seconds of contact
More than 80% of first time customers call before coming to a business
Using proper etiquette is a must in order to maintain a certain level of professionalism
Proper etiquette leaves callers with a good impression

8. Phone Etiquette Consult your organization's rules for telephone use.
Don’t eat, drink, or chew gum while speaking
Answer as quickly as possible.
Speak clearly, stating your name and the name of your organization.
Use a pleasant but professional tone of voice.
Transfer calls to the correct personnel.
Take messages and deliver them promptly to the correct personnel.
When recording an outgoing message, say,
"Hello, you've reached (your name) at (name of organization). I am either away from my desk or on the other line. If you'll leave your name, phone number, and a brief message, I'll return your
call as soon as possible. Thank you. Goodbye".

9. Cell Phone Etiquette
Consult your organization's rules for cell phone use and ear buds.
Turn off your phone (or set it to vibrate) where ringing may disturb or offend others.
Never take a call in the middle of a business meeting.
Try to avoid taking calls in the middle of social meetings, such as working lunches.
Only use cell phone when on break – no texting, tweeting etc.

10. Why is Appearance Important?
You will have a better chance of feeling good on the inside if you look good on the outside.
Your appearance may impact your credibility.
Sloppy clothing may imply sloppy work.
It affects your reputation.

11. Professional Appearance
Understand what’s appropriate in your industry
Make sure your clothes fit
Don’t be too revealing
Don’t wear strong fragrances
Your jewelry shouldn't make noise
Facial hair shouldn't overwhelm your face
Avoid neon colors and overly flashy clothes

12. What Type of Industry?