1. Organizational Behavior (MGT-502) Lecture-3

2. Summary of Lecture-2

3. Organization systems level Organization systems level Group level Group level Individual level Individual level Basic OB Model

4. What Managers Do?  Gets things done through other people  Make decisions, allocate resources, and direct the activities of others to attain goals  Do their work in an organization

5. Continuous Improvement Continuous Improvement Total Quality Management Total Quality Management New Managerial Functions To provide leadership and direction

6. Today’s Topics

7. Organizations: The Important Component

8. Where do managers work? in organizations!

9. What is an Organization?

10. A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.

11. What are organizations? Social entitiesSocial entities Goal orientedGoal oriented Deliberately structuredDeliberately structured Linked to the external environmentLinked to the external environment

12. Organization A systematic arrangement of people to accomplish some specific purpose. VU Steel Mills Govt. Agencies Hospitals Glossary Store United Nations

13. Components of an Organization Task - an organization’s mission, purpose, or goal for existing People - the human resources of the organization Structure - the manner in which an organization’s work is designed at the micro level; how departments, divisions, & the overall organization are designed at the macro level Technology - the intellectual and mechanical processes used by an organization to transform inputs into products or services that meet organizational goals

14. Formal vs Informal Organization  Formal Organization - the part of the organization that has legitimacy and official recognition  Informal Organization - the unofficial part of the organization

15. Basic Systems View of Organization Environment INPUTS Human, physical, financial, and information resources OUTPUTS Products and Services TRANS- FORMATION PROCESS Feedback loops

16. Organizations as Systems Outputs: Products Services Inputs: Material Capital Human Task environment: Competitors Unions Regulatory agencies Clients Structure TaskTechnology People (Actors) Organizational Boundary

17. Why do we have Organizations? They are more efficient than individuals acting independently

18. How does an Organization Create Value?

19.  Organization’s Inputs –Raw material –Capital –HR –Information & Knowledge  Organization’s Conversion Process –Machinery –Computers –Human Skills & Abilities  Organization’s Environment –Customers –Shareholders –Suppliers –Distributors –Competitors –Government  Organization’s Outputs –Finished Goods –Services –Dividends –Values for Stakeholders

20. Why do Organizations Exist?  To increase specialization and division of labor  Use large-scale technology  Manage the external environment  Economize on transaction costs  Exert power and control

21. Organizational Stakeholders  Inside –Shareholders –Workforce  Outside –Customers –Suppliers –Government –General Public

22. Organizational Effectiveness Satisfying Stakeholders Goals and Interests

23. How do Managers Measure Organizational Effectiveness?

24.  The external resource approach----Control –Evaluates the ability to secure, manage, and control scare and valued skills and resources  Low costs of inputs  Obtain high-quality inputs of raw material and employees  Increase market share  The internal system approach----Innovation –Evaluates the organization’s ability to innovate and function quickly and responsively  Cut decision making time  Increase rate of product innovation  Increase coordination and motivation of employees  Reduce conflict  Reduce time to market

25.  Technical approach----Efficiency – Evaluates the organization’s ability to convert skills and resources into goods and services efficiency  Increase product quality  Reduce number of defects  Reduce production costs  Improve customer service  Reduce delivery time to customers

26. Factors Affecting Organizations  Organizational Environment  Technological Environment  Organizational Process

27. The Evolving Structure of Organizations 198019902000

28. Watchwords for Organizations in These Changing Times

29. Change  Too much change = chaos  Too little change = stagnation How do you view change? Threat Opportunity

30. Challenges for Today’s Organizations Rapid Pace of Change Multiple Stakeholders Globalization and Culture High Quality and Low Cost

31. The Response of Organizations Globalization and Cultural Issues Rapid Pace of Change Demand for Quality and Low Cost MultipleStakeholders Going Global and Promoting Diversity Restructuring Entrepreneurship and Intrapreneurship High-Technology

32. The Response of Managers Globalization and Cultural Issues Rapid Pace of Change Demand for Quality and Low Cost MultipleStakeholders Work With Others and Manage Diversity Identify and Harness Opportunities Be Flexible, Learn Fast, and Think Creatively Adopt a Broad, Big-Picture View

33. Management and Myths What Managers can do and what Managers can’t do when managing people, organizations and society.

34. Let’s stop it here

35. Summary

36. Organization A systematic arrangement of people to accomplish some specific purpose. VU Steel Mills Govt. Agencies Hospitals Glossary Store United Nations

37. Organizations as Systems Outputs: Products Services Inputs: Material Capital Human Task environment: Competitors Unions Regulatory agencies Clients Structure TaskTechnology People (Actors) Organizational Boundary

38. How does an Organization Create Value?

39. Management and Myths What Managers can do and what Managers can’t do when managing people, organizations and society.

40. Next….

41. Understanding the Basics of Human Behavior

42. Organizational Behavior (MGT-502) Lecture-3