1. Volunteer Role Description for: Location: Main contact: Volunteer Visitor Support Key tasks: To acknowledge and welcome all visitors on their arrival at the centre Answer visitor queries where possible, or direct them to an appropriate member of Dogs Trust staff Take phone calls, direct queries, respond to voicemail messages and emails Operate equipment in the centre for photocopying, printing and general administration Support the team to open and close down reception during shifts. Carry out administrative duties including working on the computers. Explain the adoption procedure and help visitors complete homefinder forms if necessary. Be knowledgeable on the work of Dogs Trust and specifically the Basildon Rehoming Centre Maintain high standards of presentation and cleanliness in the reception area during public open hours Other admin tasks as requested by Dogs Trust staff Purpose of the role: To work with the reception team to ensure that all visitors to the centre are welcomed and helped with their queries, and all administrative tasks are completed.. Skills/experience required: Excellent customer service skills (ideally with previous experience working in a customer service environment) Excellent face to face communication skills with the ability to listen Computer literate with ability to use Microsoft Office, specifically Word and Excel Confident and approachable manner Common sense approach to problem solving Ability to work comfortably in a close knit team or alone Ability to following instruction Ability to use initiative and seek out work during quieter periods An interest in dogs and dog welfare Time commitment: We have a few shifts available and are looking for 1 volunteer for each of these shifts. Please specify on your application form which shift you are available for. If you are able to commit to more than one shift per week then please also specify this on your application form, along with which shifts you would like to be considered for. Tues 9am-12pm Thurs 9am-12pm Fri 9am-12pm Mon 5pm-7pm Fri 2.30pm-5.30pm Fri 5pm-7.30pm Saturday 1pm-4pm CLOSING DATE FOR APPLICATIONS: Tuesday 12 th July. Following the closing date all applicants will be contacted. And those shortlisted will be invited in to the centre to attend a selection event. This will be held on Monday 18 th July at 6pm. For those successful and selected to join the team you will be required to attend your induction training on Monday 25 th July at 6pm. Please ensure that you are available on both these dates should you be successful. Basildon Rehoming Centre Karina Grimwade Volunteer Coordinator

2. Volunteer Role Description for: Volunteer Visitor Support A message from the CEO Without our dedicated volunteers we couldn’t hope to achieve as much as we do for the dogs in our care; the support from our volunteers is absolutely vital to our work. The work that volunteers help us with may not always be easy, but I know that volunteering with Dogs Trust is a rewarding experience. Adrian Burder Chief Executive Dogs Trust Basildon Rehoming Centre Nevendon Road Wickford Essex SS12 0FH E: volunteer.essex@dogstrust.org.uk T: 01268 535 050 @: www.dogstrust.org.uk What you can expect from Dogs Trust as a volunteer: A staff member main contact who will manage your tasks, answer your questions and help you with the volunteer rota A buddy (either another volunteer or a member of staff) who will help you through your first few weeks at the centre Volunteer uniform Induction and ongoing role-specific training, guidance and support An opportunity to feed back to your main contact about your experience volunteering with Dogs Trust Recognition of the role that you are carrying out in support of Dogs Trust through our Volunteer Merits Scheme Opportunities to try new things and learn new skills, where appropriate What we expect from our volunteers: Support Dogs Trust in its work and carry out your volunteer role to the best of your ability Complete a Rehoming Centre volunteer induction session, this will be held at your centre and complete any other additional training as required Make new people welcome and work well within the team Recognise the importance of our members, sponsors and donors in supporting the work of Dogs Trust Wear your Dogs Trust volunteer uniform at the centre and ensure you are presentable at all times Support Dogs Trust procedures and standards by: Being aware of your own health and safety and of that of others Respecting others and treating people equally irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race religion and belief, sex and sexual orientation (Equality Act 2010) Ensure all activities undertaken in the name of Dogs Trust achieve the charitable aims and objectives and do not bring the organisation into disrepute Be accountable and accept constructive comments Maintain confidentiality regarding Dogs Trust activity, the dogs in our care and our team Meet time commitments and standards agreed, and give reasonable notice when unavailable, so other arrangements can be made Be a positive representative of Dogs Trust, ensuring you are polite and friendly to all visitors to the centre Dogs Trust is the UK’s largest dog welfare charity. Through our network of 21 rehoming centres across the UK and one in Dublin we care for 16,000 abandoned and unwanted dogs a year. No healthy dog is ever destroyed.