1. Presentation by: District of Columbia Small Business Development Center A Strategic Approach to Achieving “World Class Business Results” for Small Business Owners (existing businesses)

2. Small Business Owner Goals Typical Goals for Results-Driven Small Business Owners:  Achieve good financial performance (costs and profits)  Achieve good sales and market performance (sales & market share)  Achieve excellent customer satisfaction and relationships  Develop and deliver excellent products and services to our customers  Efficiently manage our production, delivery and support processes  Maintain satisfied, well-trained and productive employees What are your top three goals for this year and next?  Goal 1  Goal 2  Goal 3

3. Obstacles and Challenges Typical Obstacles/Challenges for Small Business Owners  Having sufficient cash flow to pay business and payroll expenses  Maintaining sales targets and growth, and collecting customer payments  Keeping up with local, state and federal taxes  Providing high-cost health insurance for owners and employees  Losing market share to tough competitors  Maintaining good employee productivity and keeping up with workload  Finding good quality suppliers with affordable prices What are your top three challenges for this year and next?  Challenge 1  Challenge 2  Challenge 3

4. Do these Problems Look Familiar?

5. Auto DashboardBoat Dashboard Airplane Dashboard Would you drive your auto, boat or airplane without any instruments? Then why drive your company without a Business Plan?

6. SBDC Helps You Conduct Current Business Results Assessment Results Dashboard Evaluations OPTIMIZED SBDC SOLUTION USE BUSINESS PLANNING TO MEASURE & IMPROVE RESULTS Conduct Strategic Alignment of your strategic goals, and objectives with results targets SBDC Can Help! Assign Measures to Goal Targets Then Conduct Performance Results Reviews Utilize Action Plans & Best Practices to Drive Measures to Targets Determine funding needed in order to achieve results Review results of the Plan

7. ROI FOR SMALL BUSINESS THE DC SBDC GUIDES YOU TOWARD THESE RESULTS: –10% to 20% increase in SALES and MARKET SHARE –10% to 20% increase in JOB CREATION –10% to 20% decrease COST REDUCTION Your Big Win: Learning to Succeed by Focusing on Results!

8. WHAT SBDC PROGRAM COSTS YOU 1. Business Assessment Using Results Orientation - FREE 2. Review of Business Planning Implications - FREE 3. Revision of Strategic and Marketing Plans - FREE 4. Assisting with Initial Financial Plan Reviews – FREE 5. Assisting with Preparations for Business Loans – FREE DC SBDC Services are courtesy of the Small Business Administration and Howard University, AEDC and UDC