1. LIVE HOMEWORK HELP FLOW CHART SHORTCUT GUIDE Cindy La Greca Children’s Services, PRPL January 2010

2. Is your patron... in K-12 th grade in IL? Yes = continue below No = end near a computer? Yes = continue below No = end able to obtain a PRPL library card number? Yes = continue below No = end having trouble with a school assignment? Yes = continue to slide 3 No = end 2

3. Can you access... the PRPL intranet? Yes = continue below No = go to file:///K:/Html/Staff/index.htmlfile:///K:/Html/Staff/index.html Premium Resources? Yes = continue below No = go to http://wfxsearch.webfeat.org/wfsearch/menu?cid=10112http://wfxsearch.webfeat.org/wfsearch/menu?cid=10112 Live Homework Help? Yes = continue to slide 4 No = go to http://lhh.tutor.com/?ProgramGUID=e336a586-c2d8-4635-ae53-c89bd543d23a (opens new window)http://lhh.tutor.com/?ProgramGUID=e336a586-c2d8-4635-ae53-c89bd543d23a 3

4. Is it... between 2 and 9pm? Yes = continue to slide 5 No = continue to SkillsCenter Resource Tutorial below a question about a particular subject? Yes = click subject/grade in SkillsCenter Resource Library, choose topic, assist patron, then end (pages can be printed with CTRL+P) No = continue in SkillsCenter Resource Library a question about a standardized test? Yes = click state/test in SkillsCenter Resource Library, assist patron, then end (pages can be printed with CTRL+P) No = end or return between 2 and 9 pm 4

5. Is it 2-9 PM and the assignment is about... 5 Math? Yes = click on Math icon, continue to slide 6 No = choose another subject or end Science? Yes = click on Science icon, continue to slide 7 No = choose another subject or end English Grammar? Yes = click on English icon, continue to slide 7 No = choose another subject or end Social Studies? Yes = click on Social Studies icon, continue to slide 7 No = choose another subject or end Writing? Yes = click on Proof Point icon, continue to slide 7 No = choose another subject or end

6. Is your math question... 6 one that needs a full explanation? Yes = fill out questionnaire and press Connect; wait for tutor to begin session (you can use the Whiteboard or the keyboard or upload a file) No = continue below one that just needs an answer checked? Yes = either fill out questionnaire and choose “I’m done, can you make sure it is right?” from the How Much Help Do You Need drop down menu OR goto No = end entered in Enter Problem (complete with an answer)? Yes = click Math Format Show  Answer No = re-enter entered correctly? Yes = screen will say “Always True √”; End No = screen will say “No solution”; choose new answer or end

7. Is your question... 7 about Science? Yes = fill out questionnaire and press Connect; wait for tutor to begin session (you can use the Whiteboard or the keyboard or upload a file) No = continue below about English grammar? Yes = fill out questionnaire and press Connect; wait for tutor to begin session (you can use the Whiteboard or the keyboard or upload a file) No = continue below about Social Studies? Yes = fill out questionnaire and press Connect; wait for tutor to begin session (you can use the Whiteboard or the keyboard or upload a file) No = continue below about Writing? Yes = fill out questionnaire for Proof Point and press Connect; wait for tutor to begin session (you can use the Whiteboard or the keyboard or upload a file) No = end

8. Has your question... 8 been answered? Yes = end No = goto slide 5 led to more questions? Yes = see Cindy La Greca in CS No = Thanks for studying with Live Homework Help!