1. Housing Service Review Service Report 1 June 2015

2. CERN hotel occupancy rate As can be seen from the tables below, there are regular various peaks period in the year where CERN hotels are occupied more than 90%, such as for example, summer time.

3. Hotel capacity 2015 a difficult year because Capacity down: Renovation of 70 rooms in building 38- will be completed as from end of July 2015

4. Summer students programme To be noted 35 Open Lab students accommodated outside CERN

5. Service improvements 2015 CERN Hotel SOFTWARE: email reminders (31% less no-show compared to previous year) WEB BOOKING: waiting list from 10 days to 5 days Various improvements have been done in terms of: Infrastructure such as: Renovation of ground floor corridor B. 39 (painting, carpets, lighting); Change of the 2 lifts in B. 39 (end of work planned on 12 June) Refurbishment of 4th and 5 th floor in B. 38 (security, lighting; painting, carpets, bathrooms; furniture): 2 additional single rooms have been created (from TV room) 4 th floor will be operational on 22 June (i.e 31 single+ 5 twin) 5 th floor will be operational on 20 July (still to be confirmed) : (i.e 31 single+ 5 twin) But also –increased level of service offered such as : WIFI in CERN apartments. B.39- lifts B.39- Corridor B.38- 4th floor

6. Service improvements 2015 Foyer Schumann Saint Genis –increased level of service offered : Increased WIFI at Foyer Schumann (fibre optique)- September 2015

7. User community feedback

8. Many thanks for your attention! More information can be found on GS housing website: http://gs-dep.web.cern.ch/en/CERN_Housing