1. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Optivalue © A proven method to keep your IT projects on track and their costs under control

2. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS IT is one of the major costs for a business and yet is allowed to operate without the usual cost controls imposed on other departments 54% of IT projects fail to meet their business requirements, 59% substantially exceed initial budgets, 35% require substantially more time to complete than originally estimated Consequences on strategic, operational and financial peformance can mean millions of euros; the survival of your company may even be at stake Main reasons for such a worrying diagnostic are: (1) bad planning, (2) poor project management and (3) lack of adequate controls Also, methodologies and tools for senior management to judge the value of IT spend without specialist IT knowledge are just not around Tolerance by senior management of the frequency with which IT projects fail to achieve their expected business value is the clearest symptom of this shortfall Why use and when? Optivalue © is designed to enable top management take the right decisions about IT projects and control IT spend 54% of IT projects do not deliver 59% run over costs 35% fail to meet deadlines

3. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology (1/4)  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS A 3-step methodology Overview Audit and review Feedback and sharing of findings Action plan

4. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Audit and review Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology (2/4)  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS A 3-step methodology Step 1: audit and review Detailed interviews: Senior management CFO, CIO Middle management Users IT department Outside vendors Detailed review of: Company’s strategy Overall IT plan Project blueprints Budgets Time estimates Progress status reports Discrepancy analyses Complaint reports IT staff assigned IT vendor contracts User involvement Summarized multicriteria assessments Based on a checklist of over 100 detailed questions summarized into 10 key issues ICT strategy Project content Planning Budget Human resources Technical resources Quality & risks Coordination Communications Change management Legal issues

5. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology (3/4)  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS A 3-step methodology Step 2: feedback and sharing of findings Feedback and sharing of findings Small group meetings: Senior management Top with middle mngmnt Users IT department IT with outside vendors IT with users Global meetings: All management layers Users + IT Debriefing sessions Structured verbatims from interviews Detailed multicriteria assessments Discussion sessions Supported by key analyses Alignment to business objectives Perceived quality of IT response cost HI LO ? Identification of improvement potential Metaplan sessions Action priorities Job action sheets

6. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology (4/4)  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS A 3-step methodology Step 3: action plan Action plan Define: Tasks Project team members Responsibilities Other resources Detailed planning Execute: Manage change Free up resources Monitor progress Adjust initial plans Evaluate/control: Delivery of results User satisfaction Meeting of deadlines Meeting of budgets Impact on business State-of-the-art Project management tools A clear project management organization Steering Committee Project Leader Project team members Accurate and factual progress status reports Time to complete Cost to complete

7. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS Optivalue © helps produce IT plans and budgets that consistently support business strategies Optivalue © actively involves the CFO and the rest of the senior management team in implementing process and culture changes to explicitly link IT investments and business strategic intentions Optivalue © helps a company fully comply with the following statements: 1.We are able to translate our business strategies into IT actions 2.We are investing new IT resources in the right places 3.We are getting sufficient value from our existing IT assets and resources 4.We are spending the right amount on IT Key benefits Optivalue © is as much a diagnostic tool for taking short term actions as it is a method to support fundamental changes in IT culture over the long run Senior management involved Alignment of IT and business objectives Optimized IT investment decisions Project development cycle back on track

8. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS Optivalue © works best when it enjoys high visibility by senior management and benefits from its explicit support Project organization Optivalue © consultants interface tightly with user top and middle management, in addition to resources from the IT department and vendors’ organizations Optivalue © consultants work very closely with client teams, ensuring that regular interfacing takes place on project progress and status reporting issues Optivalue © consultants take extreme care at managing overall communications throughout the client’s entire organization involved in an assignment Regular progress status reporting Focus on communications Rigourous methodology Optivalue © Senior Management Inside and outside IT resources User Management Optivalue consultants help the company refocuse its IT strategy and its various layers of management to share common IT objectives

9. ExpertSelect Belgium S.A. – Chaussée des Collines 54 – B-1300 Wavre – BELGIUM – +32 (0)10 840000 – info@expertselect.orginfo@expertselect.org Optivalue © Quality Consulting Solutions Management Information Requirement Analysis Why use and when?  Management Information Requirement Analysis A 3-step methodology  Management Information Requirement Analysis Key benefits  Management Information Requirement Analysis Project organization  Management Information Requirement Analysis Your contact  CONTENTS Your contact Michael BERTRAND Direct line: +32 (0)10 849550 E-mail: michael.bertrand@expertselect.orgmichael.bertrand@expertselect.org Ask for a free Quick Optivalue © audit: In half a day, Optivalue experts will perform a root-cause analysis of crucial problems hindering your project development cycle and uncover the principal levers you need to act on