1. Visa IntelliLink Spend Management 1

2. Visa *Confidential* FAQ’s 2

3. Visa IntelliLink Spend Management Visa *Confidential* Frequently asked questions… Access/Login  Is the user name case-sensitive? The user name is not case-sensitive.  Is the password case sensitive? The password is case-sensitive. The password must include a minimum of 8 characters, including one lower-case character, one upper-case character, and one number.  Will a user get locked out if that password is entered incorrectly? A user will be locked out of the account after four incorrect password entries. The account will be unlocked after two hours. The Program Administrator can unlock the account for the user.  What happens if the user forgets their password? If a user selects the “forgot password” link, a temporary password will be sent to their email account. The user should check both their Inbox and junk email folder for any emails from the application.  Is there a session timeout? Yes. The application will timeout after 30 minutes of inactivity. 3

4. Visa IntelliLink Spend Management Visa *Confidential* Frequently asked questions… Access/Login  Is there a Second-Layer Authentication? Yes. At the initial login, each user will be required to identify a memorable word of between 5 and 12 alpha characters. Each time a user accesses the tool, he/she will have to enter 3 characters from that memorable word.  Will a user get locked out if the memorable word is answered incorrectly? A user will be locked out of the account after four incorrect entries. The account will be unlocked after the two hours. Also, the Program Administrator can reset the memorable word. Home Page  How is the Current Limit, Current Balance, and Available Credit calculated? The Current Limit is the credit limit assigned by your Company. This is reset in the system once a month when the statement closes. The credit limit will not change in the system until the cycle closes but will be changed and active on your card. The Current Balance is the balance of all posted transactions. Pending transactions will not be included in this total. Available Credit is calculated based on subtracting the current balance from the credit limit. 4

5. Visa IntelliLink Spend Management Visa *Confidential* Frequently asked questions… Home Page  My card account credit limit is not displaying correctly on my new card account. How can I get this corrected? This field may not be correct for the first month of the new card. However, it should reflect the correct amount after the first billing cycle completes.  How is the Current Limit, Current Balance, and Available Credit calculated? The Current Limit is the credit limit assigned by your Company. This is reset in the system once a month when the statement closes. The credit limit will not change in the system until the cycle closes but will be changed and active on your card. The Current Balance is the balance of all posted transactions. Pending transactions will not be included in this total. Available Credit is calculated based on subtracting the current balance from the credit limit. 5

6. Visa IntelliLink Spend Management Visa *Confidential*6 Login Instructions To log in go to: URL: https://intellilink.spendmanagement.visa.com

7. Visa IntelliLink Spend Management Visa *Confidential*7 Cardholders/reconcilers will receive a Username and temporary password which you will be prompted to change at initial login

8. Visa IntelliLink Spend Management Visa *Confidential*8 At the initial login, each user will be required to identify a memorable word of between 5 and 12 alpha characters. Each time a user accesses the tool, he/she will have to enter 3 characters from that memorable word.

9. Visa IntelliLink Spend Management Visa *Confidential*9 Custom Company Message Account Balance and Credit Limit Home Page Features

10. Visa IntelliLink Spend Management Visa *Confidential*10 Home Page Features Last 3 Transactions Links to Statements Manager has quick links to view employee spend

11. Visa IntelliLink Spend Management Visa *Confidential*11 Home Page offers quick links to view statements

12. Visa IntelliLink Spend Management Visa *Confidential* Changing Your Account View Within the System 12

13. Visa IntelliLink Spend Management Visa *Confidential*13 From the Home page Click on Settings

14. Visa IntelliLink Spend Management Visa *Confidential*14 Click on Customize Views

15. Visa IntelliLink Spend Management Visa *Confidential*15 Check Transaction Coding & Quick Coding then Click Save

16. Visa IntelliLink Spend Management Visa *Confidential* A quick tip for reconciling multiple cardholders!! If you reconcile for multiple cardholders they will be identified by the last 4 digits of their purchasing card. If you would like to change the identifier to their name or some other text so that you do not have to know their card number follow the next set of instructions. 16

17. Visa IntelliLink Spend Management Visa *Confidential*17 Note: The label for this card is Corporate (5911) the last 4 digits of the cardholders UMB purchasing card

18. Visa IntelliLink Spend Management Visa *Confidential*18 To change the account label click on Settings and then Account Management

19. Visa IntelliLink Spend Management Visa *Confidential*19 Click on Edit…

20. Visa IntelliLink Spend Management Visa *Confidential*20 Rename the selected account type it in the box and click Save

21. Visa IntelliLink Spend Management Visa *Confidential*21 Note: The account was named Corporate (5911) and now it is named UMB- Cherie Hogue with the statement cycle date.

22. Visa IntelliLink Spend Management Visa *Confidential* Reconciling Expenses 22

23. Visa IntelliLink Spend Management Visa *Confidential*23 Click on Account Statements

24. Visa IntelliLink Spend Management Visa *Confidential*24 A green ? Indicated the Transaction needs to be coded A red ! Indicates the transaction has not been approved yet. A green checkmark indicates the transaction has been coded Click on the ? next to the transaction you would like to view The X means that a mandatory code is missing and needs to be added before the transaction can be saved.

25. Visa IntelliLink Spend Management Visa *Confidential*25 Individual Coding on the Transaction Select the to view transactions; a coding screen will appear Users can split the transaction by clicking on the + sign Click on the drop down box for each segment and highlight search to find the list of cost centers to choose from

26. Visa IntelliLink Spend Management Visa *Confidential*26 Click the drop down and highlight Search another screen will appear click on Search again and all cost centers for this segment will be listed or type in the code value or description to find a specific code.

27. Visa IntelliLink Spend Management Visa *Confidential*27 Once you have identified the cost center click on the

28. Visa IntelliLink Spend Management Visa *Confidential*28 To list this cost center as a Favorite so that it is listed in the drop down click on the and then click on to enter that cost center in the cost center field. When you code the next transaction this cost center will be listed in the dropdown.

29. Visa IntelliLink Spend Management Visa *Confidential*29 A search can be done on both the Code and the Code’s description. The % is used as a wild card. For example, if you wanted to search for all Code Descriptions starting with Office, you would search Office%. The wild card can be used at the beginning or end of your search.

30. Visa IntelliLink Spend Management Visa *Confidential*30 Once all of the segments have been coded complete the Narrative Details with a description of the purchase and check if you have a receipt. When finished click Save to complete the allocation of the transaction.

31. Visa IntelliLink Spend Management Visa *Confidential*31 Once all of the transactions have been coded (a green checkmark will appear in the first column next to the transaction) PRINT SCREEN and attach receipts.

32. Visa IntelliLink Spend Management Visa *Confidential*32 Once a transaction has been coded and approved you will see 2 green check marks next to the transaction

33. Visa IntelliLink Spend Management Visa *Confidential*33 If a statement cycle is highlighted in red there is a transaction within that statement cycle that the approver has sent back for changes or additional information.

34. Visa IntelliLink Spend Management Visa *Confidential*34 A red ? appears if the approver has asked for additional information on this transaction.

35. Visa IntelliLink Spend Management Visa *Confidential*35 Manager will choose to approve the expense or request feedback

36. Visa IntelliLink Spend Management Visa *Confidential*36 Additional Expense Management Functions The QuickCode feature will give employees the option of applying the same codes to a group of transactions Employees can self-enable QuickCode by selecting Customize Views within the Settings menu option QuickCode

37. Visa IntelliLink Spend Management Visa *Confidential* Delegating Your Account 37

38. Visa IntelliLink Spend Management Visa *Confidential*38 To Delegate your account to another user in the event you are unavailable to code transactions Click on Account Management

39. Visa IntelliLink Spend Management Visa *Confidential*39 Click on the person icon

40. Visa IntelliLink Spend Management Visa *Confidential*40 Click on Search or type in the individuals name you are searching for.

41. Visa IntelliLink Spend Management Visa *Confidential*41 Choose the individual you would like to assign your account to by clicking on the person icon next to their name.

42. Visa IntelliLink Spend Management Visa *Confidential*42 To set the delegation for a specific time click on the clock and to remove the delegation click on the red Icon with the X.