1. Business Communication 1

2. Layout of a Business Letter 2 1. The / Modified Block form / Block form 2.The Semi-Block form 3. Full-Block form

3. Layout of a Business Letter 3 1.The Block-form / Modified – Block 2.Full-Block 3.The Semi-Block 4.AMS (Administrative Management Society)

4. Punctuation Styles 4 1.Close Punctuation Parts of heading, date, inside address, salutation and complimentary close are punctuated. 2.Standard Punctuation No line of heading or inside address is punctuated. After salutation and complimentary close a comma is placed. 3.Open Punctuation It requires no punctuation even after the salutation and the complimentary close.

5. Modified Block Form (1) 5 Heading or Letter Head Date Inside Address Salutation Public Bank, 30, The Mall, Lahore. March 7, 2002 The General Manager, Allied Traders, 13, Empress Market, Karachi. Dear Mr. Ali,

6. Modified Block Form (2) 6 Body Complimentary Close Signature Area Reference Initial ________________________ _________. ________________________ _________. Yours sincerely, Ali Hassan Sale Manager MA/na

7. Full Block Form (1) 7 Heading or Letter Head Date Inside Address Salutation Public Bank, 30, The Mall, Lahore. March 7, 2002 The General Manager, Allied Traders, 13, Empress Market, Karachi. Dear Mr. Ali,

8. Punctuation Styles 8 1.Close Punctuation Parts of heading, date, inside address, salutation and complimentary close are punctuated. 2.Standard Punctuation No line of heading or inside address is punctuated. After salutation and complimentary close a comma is placed. 3.Open Punctuation It requires no punctuation even after the salutation and the complimentary close.

9. Full Block Form (2) 9 Body Complimentary Close Signature Area Reference Initial ________________________ _________. ________________________ _________. Yours sincerely, Ali Hassan Sale Manager MA/na

10. Semi Block Form (1) 10 Heading or Letter Head Date Inside Address Salutation Public Bank, 30, The Mall, Lahore. March 7, 2002 The General Manager, Allied Traders, 13, Empress Market, Karachi. Dear Mr. Ali,

11. Semi Block Form (2) 11 Body Complimentary Close Signature Area Reference Initial ___________________ ________________________ _________. ___________________ _________. Yours sincerely, Ali Hassan Sale Manager MA/na

12. Layout of a Business Letter 12 4. AMS (Administrative Management Society) It has been in use since 1950, AMS is simple style. It uses full–block form and open punctuation. No salutation or complimentary close is used. Reader’s name, is used in the first and last sentences. Subject and writer’s name are typed in capitals.

13. Parts of the Memorandum 13 MEMO TO: FROM: DATE: SUBJECT: ______________________________________________________

14. Parts of the Memorandum 14 INTEROFFICE MEMORADUM TO:DistributionFrom:Dept: Floor:Floor & Ext: Subject:Date: _______________________________________________

15. Parts of the Memorandum 15 Distribution2August 14, 2006 _______________________________________________ Ka Distribution: 1. 2. 3.

16. Parts of the Memorandum 16 Memorandum (Company name) Date: ______________ Form: ____________ To: ________________ Telephone: ________ Dept: ______________ Subject: ____________ For your Message, comment, or reply Approval Information Comment Write it * Date it * Sign itOral message waste time, cause annoying Interruptions, and are likely to be misunderstood or forgotten

17. Parts of the Memorandum (1) 17 ABC Company Interoffice Communication To: _________________________ Plant/department: ________ From: _______________________ Plant/department: ________ Subject: _____________________ Date: ___________________ Message ____________________________________________ ___________________________________________________ Signed ______________________________________________

18. Parts of the Memorandum (1) 18 Reply: ______________________________________________ ___________________________________________________ Date: _____________________ Signed: ___________________ ================================================================================ Person receiving communication: retain this copy for your records(1 st page white) ================================================================================ Originator: detach this copy, send remaining set, carbon instant, for use for replier (2 nd p yellow) ================================================================================ Replier: return this copy to sender(3rd page pink)