1. PUBLIC ADMINISTRATION REFORM AND E- OFFICE IN HA NOI’S LOCAL GOVERMENT TUAN ANH LE – HA NOI

2. CONTENTS PAR ADMINISTRATION REFORM 1 CURRENT STATUS AND ISSUE ON PAR ADMINISTRATION REFORM AND E- OFFICE 2 3 RELATIONSHIP BETWEEN PAR ADMINSTRATION REFORM AND E-OFFICE 4 HANOI’S POLICY ON ADMINISTRATION REFORM AND E- OFFICE

3. GENERALIZE ABOUT HANOI’S ADMISTRATION REFORM 1.Regulation Reform 2.Reform of administrative procedures 3.Reform of the state bureaucracy 4.Develop and improve the quality of staff, civil servants and employees 5.Administrative modernization + Application of ISO for administrative bodies + Application of information technology

4. GENERALIZE ABOUT HANOI’S PUBLIC ADMISTRATION REFORM The Key Goal of PAR: Reform of administrative procedures to ensure transparency and publicity, advantage organizations and individuals and businesses; create strong movements of discipline, rules, sense, responsibility, the quality of serving the people of Capital’s staff, civil servants, public employee, especially leadership, management from the city to the base.

5. RELATIONSHIP BETWEEN PAR ADMINSTRATION REFORM AND E-OFFICE  Par carried out in 5 field.  E-office is a small part of par (in administrative modernization field) but it is a very important factor in PAR.  Thanks to E - office, improve transparency and publicity, advantage organizations and individuals and businesses, administrative units worked cleaner and more efficient.  PAR is able to achieve success or not, depend on how E-office develops.

6. RELATIONSHIP BETWEEN PAR ADMINSTRATION REFORM AND E- OFFICE + Improve productive and operational efficiency of state agencies (edoc, email..) + Provide convenient public services for citizens ( online public services, online answer.. ) + Intensify the participation of people in the activities of state agencies ……. E-OFFICE Promote PAR, A modernization Request, demand E-office

7. CURRENT STATUS AND ISSUE ON ADMINISTRATION REFORM AND E- OFFICE Both of PAR and information technology Program in Ha Noi were started from 1997. So Far, having some achievements:  The information technology infrastructure was expanded, upgraded  The application of information technology in the operation of political systems at all levels was increasingly enlarged, effectively, step by step building "e-government“.

8. CURRENT STATUS AND ISSUE ON ADMINISTRATION REFORM AND E- OFFICE  Facilitated organizations and citizens that contacted to deal with the job * The results of the PAR has contributed positively to the overall achievement of the construction, capital’s development.

9. CURRENT STATUS AND ISSUE ON ADMINISTRATION REFORM AND E- OFFICE  However, having still some limitations: -Still not orientated what E- Government is. -E-Office have just started to be deployed. -Application of information technology to serve the administration in some districts is still limited. -Still not suitable for requirement of PAR.

10. HANOI’S POLICY ON ADMINISTRATION REFORM AND E- OFFICE  Reduce direct meetings drastically and administrative pages; enlarge online meetings.  Official texts, documents that exchanged between agencies are e-texts.  Develop synchronously and simultaneously between government-office modernization and promoting the application of information technology-communication in management Executive performances, solving administrative procedures and building e-office.

11. HANOI’S POLICY ON ADMINISTRATION REFORM AND E- OFFICE TARGETS TO 2015:  Over 80% of the text, official documents exchanged between agencies are executed in e-networks.  100% of departments, districts, and 50% of the communes improve internal information technology systems.  100% of departments, people's committee of the districts have electronic portals or websites that provided full information in accordance with the regulations.

12. HANOI’S POLICY ON ADMINISTRATION REFORM AND E- OFFICE SPECIFIC TASKS  Build a framework model for implementing e-office.  Build an implementation plan to provide public online services at 3 level.  Deploy pilot model of e-office at some agencies. (At the moment, Result of deploying pilot model of e – office at some agencies have not been assessed).  It is expected, E-government will be built completely and operate well in 2020.