1. National Quality Program Quality Standardization: Entering and Resolving Disputes

2. Standard Process Mitigating Circumstance s Dispute the results Enter Quality Check Data from QEDataMax to iDrive Enter Quality Check Data from QEDataMax to iDrive Update Quality Checklist Line items in QEDataMax Quality Checks Installs Trouble Calls Upgrades Downgrades Cox Vendor Supervisors Field Supervisors QC Techs Data Mismatch

3. Dispute Resolution 3 Review Scores Discuss Dispute Enter Dispute Dispute Moderation Team* Update QED Resolution Modify QED & iDrive Share the Results

4. Now let’s check your understanding.