1. © 2006 RightNow Technologies, Inc. RightNow Customer Community Update June 28, 2007

2. Community Stats 585 customer Community members Average of 25,000 page views/month Approx. 1,100 forum posts

3. Updates Community Login Single login to access resources – SSO with rightnow.custhelp.com Site Redesign Online Description of Solution Services Offerings & Webforms Online Learning Center RN 8 Resources Developer Community Summit 2007 Resources Access from RN 8 Solution

4. Community Access within RightNow 8

5. Community Overview http://community.rightnow.com http://community.rightnow.com

6. Future Enhancements Community Search Feedback: Community site, Custhelp, & Forum? Display search results? Search options? Login Help / Who is My Contact Admin / Contact Uploader? My RightNow Personalization Feedback: What kind of info do you want upfront? Partner Community Feedback: Would you be interested in knowing who RightNow’s partners are & what they offer? Ask the Expert/Geek of the Week Feedback: Who would be a valuable expert?

7. Lithium Integration SSO Integrates Search Custom tab within RightNow interface Auto-escalation of a forum post to a incident in RightNow

8. Keir Barbe Customer Community Manager kbarbe@rightnow.com 406.223.4214 Please visit the RightNow Customer Community, http://community.rightnow.com/customer http://community.rightnow.com/customer We welcome your feedback and suggestions! Questions/Comments Erica Leep Customer Marketing Project Manager eleep@rightnow.com 406.522.4249