1. SOS…Special Order Smallwares S.O.S. Program – Designed to bring more flexibility in accessing our foodservice products.  S.O.S. – Signifies the order is below the $500 minimum order  S.O.S. Catalog - Available with products listed.  S.O.S. orders need to be designated as a Special Order Smallwares (S.O.S.) order. No EDI orders on Express.  No Drop Shipment Fees  Orders under $200 will be charged a $5 handling fee per order  Order must be complete, accurate and the distributor must be on open credit status for the order to ship out Express.  Two Types – S.O.S and S.O.S. Express – Broken cases are available on both types.

2. SOS…Special Order Smallwares S.O.S. ▪Signifies the order is under $500 ▪Order must be phoned in or faxed and clearly state “SOS Order” ▪If the order is under $200, a $5 handling fee applies to the order ▪Freight is added (customer cannot use their own FedEx account number, unless it’s designated as Express) ▪No Drop Shipment Fees ▪All orders are shipped via FedEx Ground (if they are parcel shipments), otherwise they will ship LTL. ▪In the RCP catalog under the Product Index, products with a “1” signifies it can ship FedEx. ▪Orders will ship out within four business days.

3. SOS…Special Order Smallwares S.O.S. Express ▪Signifies the customer wants it shipped out ASAP! ▪Orders must be phoned in or faxed and clearly state “SOS EXPRESS”, not ASAP, otherwise it will be shipped the standard four business days. ▪Orders must be received by 12PM Eastern Time Weekdays and will ship out the next business day via FedEx Ground. The order will not be expedited unless a FedEx account number is provided. ▪All orders will receive a $10 handling fee, plus freight ▪If the order is under $200, a $5 handling fee applies to the order (totaling $15 for the order) ▪No Drop Shipment Fees ▪Only parcel shipments qualify for Express, NO LTL (Sturdy Chair) ▪If the customer wants the order expedited, air freight for overnight or 2 nd day, they will need to supply their FedEx account number to Customer Service AT THE TIME THE ORDER IS SUBMITTED!

4. SOS – Break Case S.O.S. Break Case ▪Signifies the order has broken case packs ▪Broken cases are available on case packs of 6 and greater (ex. Food Pans 118P) ▪A $5 fee will be charged Per Line Item ▪Order must be phoned in or faxed and clearly state “SOS” or “SOS Express” ▪If the order is under $200, a $5 handling fee applies to the order ▪Freight is added ▪No Drop Shipment Fees ▪All orders are shipped via FedEx Ground (if they are parcel shipments), otherwise they will ship LTL. ▪Orders will ship out within four business days. ▪Express orders can only be shipped out FedEx Ground, no LTL, and must be called in before 12pm EST for next day shipment

5. SOS REFERENCE SHEET *Pelouze® products do not have a broken case charge.

6. SOS…Special Order Smallwares

7. »F.A.Q. ▪Will my customer get shipment confirmation? Yes. Customer Service will communicate order confirmation and tracking #s. ▪Where will S.O.S. orders ship from? Pelouze products and broken cases will ship out of Shelbyville and all other RFP products will ship out of Winchester. Two invoices are possible. ▪Can my distributor use their own parcel shipment account or a third party’s account? Only on a SOS Express order that needs to be expedited (next day or second day). A $10 fee will still apply. Currently, we only are set up to use FedEx for parcel shipments. ▪Will these orders count towards growth and AMF Yes, these orders will count towards the distributor’s program. ▪Will Sysco Branded Scales be available on the SOS program? Yes ▪How are the handling fees charged? The $5 below minimum fee and $10 Express fee are charged by the order. Broken cases are charged $5 per line item.