1. Depositing the Luggage

2. Task A hotel guest, Miss Tina Brown wants to store her luggage in the hotel after checking out, for she will be taking several days’ trip. She will be checking out at 11:30 this morning, and will claim her luggage a week later. The charge for the service is 5 RMB per bag per day. Her room number is 1038. You tell her the bellman will collect her luggage at 11 in the morning.

3. Please receive the guest who wants to deposit the luggage. Each group should make up a dialogue and make a role play.

4. Language points Valuables Deposit Form 贵重物品寄存表 withdraw tag 取物牌 a safety deposit box 保险箱 valuables 贵重物品 application form 申请表 luggage storage 行李寄存 storage receipt 行李单

5. I wonder if I could leave my luggage here after I check out. 我想问一下退房后能否在这里寄存行李？ We do provide luggage storage service. 我们有寄存服务。 Then shall we arrange the bellman to pick up your luggage at 11? 你需要行李员在 11 点为您提行李吗？

6. Would you come to the service desk to get tour storage receipt after that? 然后请您来服务台领行李单。 May I ask the rate per day for depositing my luggage? 请问每天的收费是多少？ It is 5 RMB per bag per day. 每天没件 5 元。

7. I would like to use a safe deposit box. 我想使用一个保险箱。 If you would like to use the items while we’re storing them, please come here in person with tag. After confirming your signature, we’ll open the box. 如果在寄存期间，您要领取物品，请您 亲自过来，出示取物牌。我们核对签字 后会为您打开保险箱。

8. Service Procedure Greeting the guest. Asking the guest what he/she would like to deposit. If there is something valuable, remind the guest to use a safety deposit box. Assisting the guest to finish the Valuables Deposit Form. Giving the guest a tag for withdrawing. Explaining the cost of the service. Extending best wishes to the guest.

9. Sample Dialogue E: Employee G: Guest G ： Excuse me. I’ll be checking out later. I wonder if I could leave my luggage here after I check out. E: Yes, sure. We do provide luggage storage service. When will you collect them? G: In a week. E: I see. When will you be checking out? G: About 11:30.

10. E: Then shall we arrange the bellman to pick up your luggage at 11? G: Sure. E: May I have your room number please? G: Room 1038. E: Room 1038. We will collect your luggage at 11 in the morning. Would you come to the service desk to get your storage receipt after that?

11. G: Sure. By the way, may I ask the rate per day for depositing my luggage? E: It is 5 RMB per bag per day. G: I see. Thanks a lot. E: You’re welcome.