1. Transforming Academic Support

2.  Until 1999 “labs” and “diagnostics” prevailed for “basic skills students”  Curriculum was segregated  Students felt disenfranchised  Success rates were low  Divisive culture  Help was focused on students who “struggle”

3. All learning is developmental All students require support What benefits some students benefits all Classroom partnership is the key to student success Multiple deliveries available for all learners

4. Percent of Students Annual Headcount 00-0101-0202-0303-0404-0505-0606-0707-0808-0909-1010-1111-1212-13 Accessed Success Center 7,57311,71212,52611,99112,74614,59513,68414,75916,45316,43414,86414,18413,653 District Headcount 26,55929,80028,74126,07126,82727,185 28,22229,32329,37725,92924,11023,599

5. Students Who Accessed the Success Centers Students Who Did Not Access the Success Centers Success Rate 78.3%51.3% Retention Rate 94.7%80.1% Percent Relationship Between Success Center Access and Success and Retention Rates, 2012 ~ 2013 Foundation Skills Courses

6. Success Center Return Rate Percentage of Students Who Returned to Utilize Success Center Services After Initially Accessing a Success Center For Courses That Do/Do Not Have a Requirement From Summer 2005 through Fall 2012, 60.9% of students who accessed a Success Center returned to utilize Success Center services in a subsequent semester. 62.9% of students who first accessed a Success Center as part of a course requirement returned to utilize Success Center services in a subsequent semester, compared to 58.9% of students who first accessed a Success Center for a course that did not have a requirement.

7.  Sufficient Space and funding  Sophisticated Tracking  Full-time faculty and staff  Distributed leadership  Educational philosophy  Rigorous Training  Vast Workforce  Research  Appreciation for “downstream” revenue

8.  The Math Success Center reengineered an intervention for students needing to take a math course for the third time  Within the first two years, 3 rd time repetition dropped by 37%, freeing the “asset” of those seats amounting to $1.4 million over a 5 year period

9.  Articulate your academic support philosophy  Fund your philosophy  Design research from the beginning  Plan to be flexible