1. Director’s Comments Presentation to California State Lottery Commission April 26, 2012 Director’s Report 6A

2. Overview General Business Update Governor’s Appointments Results of Employee Survey Gaming System Upgrade Business and Product Themes for FY 2012/13

3. General Business Update March 30, 2012 – Record MEGA Millions $656 Million Jackpot –Record Setting Sales –Total Sales in Week - $249 Million –Total Sales in Month - $709 Million –Estimated Funding for Education in March - $217 Million On Pace to Break More Records –Total Sales for Year (FY 2005/06) $3.585 Billion –Total Funding for Education (FY 2005-06) $1.288 Billion

4. General Business Update (cont.) Importance of MEGA Millions Jackpot lifting Sales of All Products Importance of New and Casual Players Attracted to Lottery Products Challenge: To Engage New and Casual Players to Play in the Future “a lot of people play a little and have some fun dreaming and winning.”Our Goal is to Have “a lot of people play a little and have some fun dreaming and winning.”

5. Governor’s Appointments Chief Deputy Director Chief Legal Counsel Deputy Director Sales & Marketing Deputy Director Legislative & External Affairs Additional 5 other Appointments under Consideration Paula La Brie Nicole Soluri Richard Mahan Paula Negrette TBD

6. New Senior Staff Org Chart

7. Results of the Employee Survey Lottery contracted in 2010 and 2011 with an Independent Firm for an Employee Survey 406 Employees, or 64%, Responded to the Survey Senior Leadership Team has Reviewed Survey Results and identified Responses to Key Issues Summarize Major Findings and Action Plans

8. Results of the Employee Survey (cont.) The Work I Do –“I tell others that the Lottery is a great place to work.” –“I have the work tools and resources I need to do my job.”

9. Results of the Employee Survey (cont.) The Roll of Co-Workers –“My co-workers are committed to doing quality work.” –“I feel I am valued by my work unit.” –“Management addresses poor employee performance in my division.”

10. Results of the Employee Survey (cont.) –“Employees at the Lottery often make the effort to do more than is expected.” –“High performance in my work unit is recognized.” Work Ethic and Recognition

11. Results of the Employee Survey (cont.) –“I have the opportunity to grow and learn at the Lottery.” –“Staff training and development is a priority at the Lottery.” Training

12. Results of the Employee Survey (cont.) –“I understand what my supervisor expects of me.” –“I have the opportunity to express my views and concerns to my management.” The Role of Supervisors and Management

13. Results of the Employee Survey (cont.) –“There is a high degree of teamwork among divisions at the Lottery.” Divisions and Teamwork Communications –“I am satisfied with the Communications I receive from Management about issues that may affect me.”

14. Results of the Employee Survey (cont.) –“ I have the flexibility I need at work to meet my family obligations.” Employee Benefits / Time-Off Project Management –“ I believe the Lottery Project Management Processes improve performance in my unit.” RENEW –“ I understand the purpose and objectives of the RENEW projects.”

15. Employee Survey (cont.) Management’s Responses –Continue to enhance work environment by providing additional tools and opportunities –Strengthen and improve our Recognition Program –Development of additional in-house training programs –Further clarify, improve and fully communicate Supervision and Disciplinary Policies and Procedures

16. Employee Survey (cont.) Management’s Responses –Use of cross-functional teams and headquarters/field management and staff on Key initiatives –Update Policies and Procedures Manuals and develop Desk Procedures for Key Functions/Activities –Continue to emphasize achieving Mission, Goals and Objectives while striving for a good work/life balance

17. Gaming System Upgrade GSU project began in July 2010 and will go live on April 29, 2011 Provides Major Benefits –Single “Sign-on Access” to all Major System Functions –Faster Processing Speed –4X Storage Capacity –Real Time Computation of Suggested Orders Provides Stable Platform for Future Growth

18. Business and Product Themes for FY 2012/13 $2 Powerball Introduction Hot Spot Reinvigoration Emphasis on $5 Games Playership Expansion Retailer Recruitment Loyalty Program I – Strategy Business and Product Themes for FY 2012/13 $2 Powerball Introduction Hot Spot Reinvigoration Emphasis on $5 Games Playership Expansion Retailer Recruitment Loyalty Program I - Strategy