2. WELCOME

3. On-line training module for Caerphilly Family Information Service Directory click to start session

4. You can navigate your way around by using the forward, back and home buttons

5. What is the Family Information Service?

6. There is a Family Information Service (FIS) in each of the 22 authorities in Wales. In Caerphilly county borough the service is operated by a small team of trained and dedicated staff based within the council offices in Ystrad Mynach. The Family Information Service provides information for Families Children Young People Professionals working with families

7. Caerphilly FIS is customer driven and has invested considerable time and effort into providing a quality service. We have achieved :- Welsh Assembly Government Minimum Standards in 2005 Youth Support Service Quality Mark in October 2009 NAFIS/Daycare Trust Families First Quality Award in 2010 and 2013 Embarking on Investors in Families Award

8. Best practice in terms of equality of opportunity, respecting diversity and commitment to the quality and impartiality of service is always paramount. High quality information and information management are an integral part of the Family Information Service. We offer a safe, free and impartial way to get a range of information that equips families, children, young people and professionals working with families with information, advice and assistance about finding the right childcare, activities, recreation and support.

9. Everyone within the borough has 24 hour access to the FIS through our website and on- line directory. Information can be accessed at the click of a button, from home, work, school as well as local libraries. You can also access the service Helpline: (01443) 86 32 32 E-mail: Fis@caerphilly.gov.uk Facebook: Caerphilly Family Information Service Outreach: Call for more details

10. The directory has 4 zones to choose from and you can toggle between all the zones. Youth Zone Family Zone Professional Zone Kids Zone

11. Youth Zone Is for:- Young People 11- 25 years Youth4u website It has:- Information about activities and services

12. Looking for baby and toddler activities, support services and information for families?

13. You need the Family Zone It’s for:- Parents, carers and families It has:- Information about childcare – like day nurseries, parenting and children’s health information

14. Professional Zone Is for:- Teachers Childcare workers People working with families It has:- Information about services for families Access for providers to update their details

15. Looking for children’s activities and links to children’s games?

16. You need the Kid’s Zone It’s for:- Children 5 – 11 yrs It has:- Information about local activities, things to do Places to go and visit Helpful information

17. Where to find all this information? The Family Information Service Directory

18. Click on F Click in the zones

19. Click on F Click for more information

20. Click on F Useful links

21. Click on F Useful links Web enabled links just click Back to Home page

22. Click on F Click the website

23. Click on F Some link to useful websites

24. Click on F Some to local FIS information

25. Choose what you are looking for Click Search Select a school

26. Like more detail?

27. Click to go back Click to print

28. In the Professional Zone Service providers can update their own details on line

29. Welcome the the FIS Provider Portal Contact the FIS team on 01443 86 32 32 for your log in details

30. Welcome to the FIS Provider Portal aserviceprovider **************** Enter log in details and click Sign In

31. Logged in as :Aservice Provider User Settings l Logout Click FORMS

32. Logged in as :Aservice Provider Click on the drop down arrow

33. Logged in as :Aservice Provider Aservice Provider (Day Nursery)  Aservice Provider (After School Club) Aservice Provider (Breakfast Club) Aservice Provider (Holiday Club) Aservice Provider (Early Years) Manage Providers Select which of your services you would like to update Click the appropriate form

34. Name of holiday ClubAholidayclub Contact using SMS text messaging service on mobile 77777 777777SMS Landline E-Mail Website 029 20 0000000 Aserviceprovider@ www.Aserviceprovider Click Next Page Update your information

35. When you have completed all the pages Click Submit Form

36. Logged in as :Aservice Provider User Settings l Logout You will receive confirmation that we have received your form

37. … and that’s it now it’s your turn!

38. Click to enter site Can’t find your service listed on the website? Ring 01443 863232