1. Huawei VTM Key Message

2. 1 Huawei VTM Key Messages (1/3) 1. Mini bank branch: easy deployment, anywhere as required Product feature 1: Integrated and comprehensive solution. Customer’s value: Compared to common bank branch, the construction period of VTM is much shorter. Each VTM is a mini branch of the bank. It can be deployed in business areas, social communities, 24-hour self- service branches and service branches of the bank, etc. Advantage: Support open and standard interface compatible with many terminal models. Other vender’s solutions may only support limited terminals. Product feature 2: Various banking services. Customer’s value: It can provide services of bank card issuing, financial product marketing, remote financial product consulting, IC card services, check services, mobile/internet banking opening accounts, changing, etc. Advantage: Support open and standard interface compatible with many terminal models. Other vender’s solutions may only support limited terminals. Key technology Support bank teller business with an open architecture, such as identity authentication, print and collect, scanning, video module, etc.. It can support whole service process of a counter. 支 Huawei’s VTM platform is based on an open structure. It supports CEN/XFS and other standards and open interfaces. It could be adapted to ATM, CDS, Kiosk and different kinds of terminals with unified management and maintenance.

3. 2 2. Non-stop counter service experience to increase satisfaction rate and business volume quickly Product feature 3: Face-to-face experience to increase customer satisfaction rate. Customer’s value: Only lightweight development is needed to implement video and voice service on VTM. Its unified intelligent routing, unified management, video IVR and video agent, reducing the risk of system integration, and improving system reliability. Advantage: Huawei CC core components has built-in queuing ability. Most of other venders only have video server and queuing machine are a separated set. Key technology Based on Huawei’s collaboration technology, the VTM realizes the interaction between customer and teller, and provides remote desktop control, file transfer, electronic whiteboard and laser pen remote assistance function, etc. Coalesce Huawei ‘s TelePresence technology, providing full scene experience. Product feature 4: 24/7 counter service to increase business volume. Customer’s value: Reducing workload of bank tellers and customers’ queuing time; and increasing business volume. Huawei VTM Key Messages (2/3)

4. 3 3. Centralized and specialized counter service to reduce comprehensive operating cost Product feature 5: Compared to the common banking outlets, VTM solution centralizes business processes and provides professional service sat back office, reducing bank comprehensive operating cost. Customer’s value: The centralized operation and processing of service saves rental cost, operating costs, and staff employment cost, etc. Compared to traditional bank branch which a teller provides a variety of services, a skilled teller providing a few options of professional services improves customer satisfaction rate. Advantages: 1. Provides the queuing and routing function, and teller centralized operation. It saves manpower cost 2. Professional teller providing professional services, a type of solution that currently only Huawei can provide. Key technology Intelligent queuing and routing technologies: when all tellers are busy, it may provide the queue waiting function, and can be broadcasting advertisements at the same time; Intelligent distribution technologies: Support according to business type distribution, according to the customers' level distributes teller. Huawei VTM Key Messages (3/3)

5. Copyright©2012 Huawei Technologies Co., Ltd. All Rights Reserved. The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice. HUAWEI ENTERPRISE ICT SOLUTIONS A BETTER WAY