1. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 1 CHAPTER 11 11-1 11-1Computer Systems 11-2 11-2Business Applications of Technology 11-3 11-3Other Technology Issues Business and Technology

2. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 2 Computer Systems Goals Identify the main elements of a computer system. Describe input devices and processing activities. Explain computer storage media and output types. 11-1

3. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 3 ELEMENTS OF A COMPUTER SYSTEM Four basic components of a computer: Input Processing Memory and storage Output

4. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 4 COMPUTER NETWORKS Global computer network (Internet) For accessing the Internet (world wide web) For exchanging e-mail Local computer network (intranet) Functions like a typical Web site Used to share information within an organization

5. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 5 INPUT AND PROCESSING Input: getting started – keyboard, mouse, light pens, voice-activated Processing: making things happen Word processing Desktop publishing Database software Spreadsheet software Presentation software

6. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 6 MEMORY AND OUTPUT Memory and storage: saving for later Memory within computer is called internal or primary storage CD’s, DVD’s and memory sticks are external storage Output: obtaining results Score on video game, results of a test

7. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 7 Memory Capacity

8. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 8 Business Applications of Technology Goals Describe the components of a management information system (MIS). Identify computer applications in service industries. Discuss e-commerce activities. 11-2

9. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 9 MANAGEMENT INFORMATION SYSTEMS A management information system (MIS) is a coordinated system of processing and reporting information in an organization. Managers need information to make business decisions. Computer systems and software are essential parts of MIS.

10. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 10 COMPONENTS OF AN MIS Gathering data Analyzing data Sorting data Reporting results

11. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Needed activities for business decisions 1)Financial information – sales reports, budgets 2)Production and inventory information – list of tools, supplies 3)Marketing and sales information – data on customers, competitor information 4)Human resources information – salaries, employee evaluations Chapter 11 11

12. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 12 Operation of the MIS involves the following steps: 1.Identify the information needs of the organization. 2.Obtain facts, figures, and other data. 3.Process, analyze, and organize data in a useful manner. 4.Distribute information reports to those who make decisions. 5.Update data files as needed.

13. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 13 TECHNOLOGY IN SERVICE INDUSTRIES More than 60% of workers in the U.S. are employed in service industries. Public service – government agencies, medical information, police records Education – training and testing, office workers Health care – patient records, monitoring devices Financial services – pay bills on-line, selling stocks, electronic banking

14. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 14 TYPES OF E-COMMERCE Business-to-Consumer (B2C) Business-to-Business (B2B) Consumer-to-Business (C2B) (Priceline/allows customers to bid) Consumer-to-Consumer (C2C)

15. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 15 E-COMMERCE ACTIVITIES Providing product information Promoting a company Selling online Conducting market research Making payments Obtaining parts and supplies Tracking shipments

16. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 16 GLOBAL E-COMMERCE Importing and exporting Videoconferencing

17. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 17 Other Technology Issues Goals Explain workplace uses of technology. Identify home and personal applications of technology. Discuss social concerns related to technology. 11-3

18. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 18 WORKPLACE TECHNOLOGY Robotics – routine tasks in factories Expert systems – help solve problems Computer-aided design (CAD) – create product styles and designs Telecommuting – working from home

19. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 19 HOME AND PERSONAL TECHNOLOGY School and homework Home robotics – toys, household appliances Household record keeping – download music, lists for groceries, greeting cards, recipes, e-mail, shopping

20. Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 20 SOCIAL CONCERNS OF TECHNOLOGY Employment trends – shift to retrain workers with skills in programming, operating and repairing computer systems Health concerns – eye strain, vision problems, muscle tension Computer crime – stealing information, money, viruses, piracy Privacy concerns – identity theft