1. © 2009 Cengage Learning. All rights reserved.1 Interviewing for a Job and Preparing Employment Messages Chapter 15 Lecture Slides

2. © 2009 Cengage Learning. All rights reserved.2 Learning Objective 1 Explain the nature of structured, unstructured, stress, group, and virtual interviews. 1

3. © 2009 Cengage Learning. All rights reserved.3 Types of Employment Interviews Structured interviews Unstructured interviews Stress interview Virtual interview Group interview One-on-one interview Computer -assisted interview 1

4. © 2009 Cengage Learning. All rights reserved.4 Interview Process Structured interview: screening process that follows a predetermined agenda; designed to elicit necessary information or interviewee reaction Unstructured interview: freewheeling exchange; determines applicant’s ability to speak comfortably about a wide range of topics Stress interview: anxiety-producing; evaluates interviewee’s performance under stress Group interviews: team process; key people in the organization interview candidates Virtual interview: conducted via videoconferencing technology; more productive use of a recruiter’s valuable time 1

5. © 2009 Cengage Learning. All rights reserved.5 In which kind of interview have you participated? 1.One-on-one interview 2.Group interview 3.Virtual interview 4.Stress interview 1

6. © 2009 Cengage Learning. All rights reserved.6 Learning Objective 2 Explain the steps in the interview process. 2

7. © 2009 Cengage Learning. All rights reserved.7 Plan Your Time and Materials Plan your time Arrive early, relax and unwind Review mentally Bring a professional portfolio Copies of your résumé List of references and/or recommendations A professional-looking pen and paper for notes Highlights of what you know about the company A list of questions you plan to ask Previous correspondence with the company 2

8. © 2009 Cengage Learning. All rights reserved.8 Job title Specific skills and qualifications desired Probable salary range Career path Company Info Position Info Researching a Company and a Position Name, status in industry, latest stock quotes Recent news or developments Scope and corporate officers Products and services 2

9. © 2009 Cengage Learning. All rights reserved.9 Learning Objective 3 Prepare effective answers to questions often asked in job interviews including illegal interview questions. 3

10. © 2009 Cengage Learning. All rights reserved. 10 Standard Interview Questions Tell us about yourself. What are your career plans (short and long range)? What led you to select your college major? What are your greatest strengths? Weaknesses? 3

11. © 2009 Cengage Learning. All rights reserved. 11 Standard Interview Questions What interests you most about this job? What determines a person’s progress in an organization? Why do you want to work for us? Why should we hire you? 3

12. © 2009 Cengage Learning. All rights reserved. 12 Behavioral Interview Questions Describe a time when you – worked well under pressure. – worked well with others. – organized a major project. – solved a major problem. Describe something you have done that shows initiative and creativity. How have your extra-curricular activities and/or work experience prepared you for work in our company? Tell me about a time when you faced frustration. How did you deal with it? 3

13. © 2009 Cengage Learning. All rights reserved. 13 Sample Interviewee Questions What is a typical day like in this job? What type of people would I be working with? Why do you need someone for this job? How many people have held this job in the past five years? What advice do you wish you had been given when you were starting out? When do you expect to make your decision about the position? 3

14. © 2009 Cengage Learning. All rights reserved.14 Recognizing Areas of Illegal Interview Questions National origin and religion Age Disabilities, health conditions, and physical characteristics not reasonably related to the job Marital status, spouse’s employment, or dependents Arrests or criminal convictions not related to the job Web Enrichment3

15. © 2009 Cengage Learning. All rights reserved. 15 Hot Link Insightful Interviewing Sites http://www.employment- resources.com/helpcenter/interview/index.html http://hotjobs.yahoo.com/interview http://careerbuilder.com http://monster.com3 CAREER SEARCH –N- RESCUE

16. © 2009 Cengage Learning. All rights reserved. 16 Exchanging Information List five or six key points you want to emphasize Answer standard and behavioral interview questions Demonstrate logical thinking and creativity Display a professional attitude Know about salary and benefits Recognize possible discriminatory questions 3

17. © 2009 Cengage Learning. All rights reserved.17 Learning Objective 5 Compose effective messages related to employment (application forms, follow-up, thank-you, job acceptance, job-refusal, resignation, and recommendation request). 4

18. © 2009 Cengage Learning. All rights reserved.18 Other Employment Messages Follow-up messages Thank-you messages Job-acceptance messages Job-refusal messages Application forms Recommendations Resignations 4

19. Dear Mr. Franklin: Recently I applied for an audit staff position at Foster & Daniel and now have additional qualifications to report. The enclosed, updated résumé shows that I have passed the Auditing and Practice and Law sections of the CPA exam; I will take the final section at the next sitting. In addition, the internship I’ve just completed with Smith & Lewis, CPAs has enhanced my formal education and confirmed my interest in working as an auditor. Mr. Franklin, I would welcome the opportunity to visit your office and talk more about the contributions I could make as an auditor for Foster & Daniel. Please write or call me at (512) 555-9823. Dear Mr. Franklin: Recently I applied for an audit staff position at Foster & Daniel and now have additional qualifications to report. The enclosed, updated résumé shows that I have passed the Auditing and Practice and Law sections of the CPA exam; I will take the final section at the next sitting. In addition, the internship I’ve just completed with Smith & Lewis, CPAs has enhanced my formal education and confirmed my interest in working as an auditor. Mr. Franklin, I would welcome the opportunity to visit your office and talk more about the contributions I could make as an auditor for Foster & Daniel. Please write or call me at (512) 555-9823. Follow-Up Message: Why It Works Analysis States main idea clearly and identifies position being sought Formats as formal business letter, but could have been sent electronically to mirror previous messages Refers to enclosed résumé; summarizes further qualifications Assures employer applicant is still interested in job 4

20. © 2009 Cengage Learning. All rights reserved.20 Dear Mr. Fann: Thank you for the opportunity to visit Viking Range for a plant interview yesterday. I enjoyed meeting you and appreciate the plant tour and the opportunity to learn about the exciting research efforts underway at Viking. Viking’s success in developing higher quality products than its competitors after such a short time in the refrigeration market is impressive. Additionally, I was impressed with the many friendly, enthusiastic employees who were willing to share with me their knowledge and commitment to Viking. Dear Mr. Fann: Thank you for the opportunity to visit Viking Range for a plant interview yesterday. I enjoyed meeting you and appreciate the plant tour and the opportunity to learn about the exciting research efforts underway at Viking. Viking’s success in developing higher quality products than its competitors after such a short time in the refrigeration market is impressive. Additionally, I was impressed with the many friendly, enthusiastic employees who were willing to share with me their knowledge and commitment to Viking. Thank-you Message: Why It Works Analysis Includes specific points discussed during interview Assures employer of continued interest States main idea: appreciation for interview and information 4

21. After visiting your plant on Thursday, I am confident that my interest and previous experience in research and development at the DIAL labs in Starkville would allow me to contribute to Viking’s important research efforts in the refrigeration area while gaining valuable real-world experience. Mr. Fann, I am eager to receive an offer from Viking for the co-op position. If you need additional information in the meantime, please call me. After visiting your plant on Thursday, I am confident that my interest and previous experience in research and development at the DIAL labs in Starkville would allow me to contribute to Viking’s important research efforts in the refrigeration area while gaining valuable real-world experience. Mr. Fann, I am eager to receive an offer from Viking for the co-op position. If you need additional information in the meantime, please call me. Thank-you Message: Why It Works Analysis Politely reminds employer that applicant is awaiting reply cont. 4