1. Good Morning RS-Middle - Knights

2.  Lt. Tammy Aldridge, 911 Director  Telecommunicators  Marie Rhymer  Carrie McBrayer

3. Purpose and Goals  To give you an overall look at the 9-1-1  To give you a better understanding of what Rutherford County 9-1-1 Communications does for the you  Discuss what is required to work at Rutherford County 9-1-1 Communications and the training that is involved  Discuss why we do things the way we do them

4.  Rutherford County Sheriff’s Office  Rutherfordton Police Department  Spindale Police Department  Lake Lure Police Department  Forest City Police Department

5.  Rutherford County EMS  Hickory Nut Gorge  Rutherford County Rescue

6.  Bills Creek * Hudlow *  Bostic * Lake Lure *  Cherry Mtn * Rutherfordton *  Chimney Rock Sandy Mush  Cliffside * SDO  Ellenboro * Shingle Hollow *  Fairfield Spindale  Forest City * Union Mills  Green Hill *

7.  Population served – Approximately 68,000  Area covered - 565 square miles  Calls (2014)  157,540 inbound/outbound calls  Total Calls for Service 89,905  43,112 of those came in on 911  9-1-1 Staff  18 Full Time  Director  Assistant Director  16 Telecommunicator's  4 of which are Shift Supervisors  5 of which serve as CTO’s  9 Part Time Staff  4 of which are new Trainees

8.  Day Shift4 people minimum  6:00am-6:00pm One Telecommunicator works 9:00 am-9:00 pm  Evening Shift4 people minimum  6:00pm-6:00am  One Telecommunicator works 3:00 pm-3:00am  We have 5 TC’s from 3:00pm-9:00pm  We drop to 3 TC’s at 3:00am-9:00am

9.  We are the first-first responders. The first on the scene when we answer the call  This initiates a chain of events that can be simple or complex depending on the nature of the incident  What we do are the behind the scenes actions; initiating, monitoring, updating, etc…

10.  What are the behind the scenes actions?  Radio Communications  Dispatch – Update – and - Relay  Unit Status  Assign - Update – Send back up  DCI/DMV/NCIC/NC Aware  Warrants/Wanted Persons– Record Checks - Stolen items – OLN and License Plate inquiry  Emergency Medical Dispatch (EMD)  Medical Instructions  Phone Calls/Notifications  Tows – Utilities – Other agencies  Accessing other independent operations and systems

11.  Your location determines where the call goes  Tower Site  We get the call  Process the call  Transfer if needed  Refer if needed  The appropriate response is sent based on information provided by caller

12.  Location!  Address  Business Name  Intersection  Hundred Block  Location is the single most important piece of information we can get

13.  What? Accident, fire, weapons, suspicious vehicle  When? Few hours ago, yesterday, just now!  Who? Stranger, mom, dad, sister, brother, etc…  Your name  Your callback number  How? Fell? With a knife? on purpose? On accident?  Other Essential Information?  Weapons? Intoxicated?

14.  Responder Safety  EMD  Painting the Picture  Proper Record Keeping  We are required by Directive to ask

15.  When there is a threat to life  When there is a threat to property  Call for any Police, Fire, or Medical Emergency  When in doubt, call 911!

16.  Power Outages  Exceptions  Phone Outages  Tornado Siren Activations  Exceptions  Call your local Fire Department or non-emergency number 286-2911  To find a Telephone number

17.  What type of training do you need?  1. High School Diploma  2. Must be 21 years of age  3. Quick and Efficient typing skills  4. Communication Classes very helpful  5. STAY OUT OF TROUBLE!!! You cannot have a criminal record. (One wrong decision can change the REST OF YOUR LIFE!  Current Salary Range $28,000 - $37,000 annually

18.  Anything you want to discuss?