1. Presented by: Cassandra Torres Mentored by: Aditya Sharma NEUROQUEST LLC C HANGE M ANAGEMENT IN P RIVATELY -H ELD H EALTHCARE P ARTNERSHIP Retrieved from: medlink.com Retrieved from: 123pr.com

2. NeuroQuest LLC was founded in 2011 and is headquartered in Muskego, Wisconsin. Industry: Healthcare Provides neurodiagnostic care (Home EEGs/VEEGs and Sleep studies) The company serves hospitals, clinics, physicians, and patients. Company website: http://www.neuroquestllc.com/ Home Office: 1-855-51NEURO (63876) 24/7 Tech Line: 1-855-516 TECH (8324) Retrieved from: foundationhealthcare.com Retrieved from: neuroquestllc.com

3. MY ROLE 1099 contractor Lead Electroneurodiagnostic (END) Technologist & Electronic health record (EHR) Specialist Over 7 years of healthcare experience Train technologists Travel by car in WI and IL to perform studies Health IT specialist Retrieved from: hiredmyway.com Retrieved from: neuroquestllc.com

4. We focus on three P's every day: People, Products and Our Promise. People: Our patients' care and well being is the basis for every decision we make. We take pride in our employees; their well-being, and professional development. Products: We are dedicated to providing the highest quality products and services. Promise: We strive for excellence in performing our duties and responsibilities in the most timely and professional manner. MISSION Searching for ways to make better days for patients and practitioners. http://ur-cglobal.com

5. MANY SUCCESSES TO CELEBRATE We are in a great industry—an industry that cares. Two distinct product lines State-of-the-art equipment Expanding nationwide care and accessibility Most long-term debt has been paid off Retrieved from: wecarehealth.com

6. LET US DIRECT OUR ATTENTION Minimal effort… …Huge reward Retrieved from: www.protanocoffeetalk.com

7. ISSUE 1 Scheduling conflicts Morning appointments are being scheduled too early Retrieved from: hrctraffic.com

8. SOLUTION: COMMUNICATION COLLABORATION Work collaboratively Allow travel buffer Retrieved from: galaxyhealth.net

9. ISSUE 2 Communication discrepancy Between schedulers and technologists Retrieved from www.chicagobooth.edu Retrieved from: corpezine.com

10. SOLUTION: SCHEDULE INTERFACE Implement notification system Confirmation email Retrieved from: coffeecup.com

11. ISSUE 3 Missed customer service opportunity No follow-up with patients during studies Competitors have advantage we don’t utilize Retrieved from: hcropportunities.net

12. SOLUTION: PATIENT STATUS UPDATE LOG Each post is a single day Retrieved from: nikpeachey.blogspot.com Retrieved from: telehealthworks.com

13. ALTERNATIVE OPTIONS Scheduling Assign technologist to conduct own travel research Drawback: Redundancy / inefficiency Daily status logs Assign task to scheduler / temp Drawback: Inexperience with procedure Retrieved from:

14. RESOURCES 1.Sharma, Aditya [Mentor]. asharma@aepenergy.com, (608) 345-4642asharma@aepenergy.com 2.Richter, Laurie [Manager of Technology]. lrichter@neuroquestllc.com, (414) 861-8785lrichter@neuroquestllc.com 3.NeuroQuest LLC. www.neuroquestllc.com, (855) 516-3876www.neuroquestllc.com 4.Wisconsin Lutheran College. www.wlc.edu, moodle.wlc.eduwww.wlc.edu