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Published byLorena McGee Modified over 8 years ago
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Two Tech Services Wikis @ CUNY Monica Berger Associate Professor Electronic Resources and Technical Services Librarian New York City College of Technology, CUNY April 3, 2014 It’s documentary, my dear Watson: documentation in technical services
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How does CUNY tech services work? 28 libraries, 22 campuses ? & OLS
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Where’s the manual?
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CUNY’s Cataloging, ahem, Tech Services Wiki
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documentation space
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GREAT! harmonization and consistency
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NOT SO GREAT! Collaboration and updating
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NOT SO GREAT! Linking hassles and proprietary info.
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NOT SO GREAT! No tagging, navigation woes
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City Tech wiki: replaces our old manual (sort of), Oct. 2007
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GREAT! detailed instructions for complicated workflows, a reference
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GREAT! support staff
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NO SO GREAT! Pruning, rejiggering needed
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WRAP UP: sooo fast and easy, no learning curve
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