1. Benefits of effective customer service M4

2. Benefits to the customer Enjoy overall experience Quick service in restaurants / entrance Good knowledge of zoo – helps them find their way around easy Knowledge of animals – keeps it interesting for the customers Not long queues – keeps customers happy

3. Benefits to the zoo It’s a charity so will keep the donations coming in (more money!) Enable them to have more events Can look after the animals in the best way possible Good reputation will attract more visitors / good word of mouth Can help to deal with complaints, therefore less customers are unhappy

4. Benefits to the employees Good working environment – keeps the employee safe Ensures that employees get along and they can rely on each other Job satisfaction Promotions = more pay