1. The Notre Dame Experience LIB 527 Management Of Libraries

2. Purpose Benchmark. Access. Measure.

3. Preparation Human Subjects Institutional Review Board approval. Demographics supplied to Texas, i.e. # of faculty from each discipline; definition of disciplines, etc. E-mail address of user population randomly selected. 2800 students and faculty. Announcement. Ad in student newspaper - Observer.

4. Process An email with the link to LibQUAL was sent to user population. 3 week response period. Telephone for questions.

5. Outcome 51.3 response rate 36% undergrad; 30% grad; 21% fac 17% business; 20% humanities; 13% sci/math; 11% soc sci/psych; 10% engineering. Off chart positive Willing to help users Courteous Individual attention

6. Outcome Negatives: Complete runs of journals titles Comprehensive print collection Timely Doc Del/ILL

7. Use Test of the process Used to benchmark for University mandated Strategic Planning Targeted look at ILL

8. Comments Results too easy to use without additional testing and consideration Window dressing Not easy to analyze Just the beginning