1. EIMG – European Independent Maintenance Group

2. European Independent Maintenance Group - EIMG Group Aims Improving general welfare and technical interests of European MRO’s particularly those within the Group. To foster a relationship with the regulatory agencies, manufacturers and other applicable aviation bodies including the Authorities. To promote such activities as may be in the common interest of the Group's members. To exchange information of mutual interest that does not infringe on business interests. To identify industry related problems which affect the operation and maintenance of Group members businesses and, where applicable, promote discussion with appropriate bodies in order to achieve a speedy and satisfactory solution or improvement. 2

3. We have developed a graphic description of how EIMG interacts with EASA, National Authorities and many other organisations to maximise the degree of influence it has in pursuing its aim to improve the general welfare and technical interests of European MRO’s as a whole, but particularly those within the Group. Here it should be noted that EIMG is the ONLY Independent MRO representative group at EAB and SSCC.

4. EIMG – European Independent Maintenance Group Human Factors Can the industry really address the problem? Human Factors Can the industry really address the problem?

5. EIMG – European Independent Maintenance Group –Industry? or –Organisation? or –Its people? Who is responsible for Human Factors Compliance?

6. EIMG – European Independent Maintenance Group Competence Tool Control Approved Data Task Sign Up Communication Housekeeping Significant industry issues amongst the EIMG Members

7. EIMG – European Independent Maintenance Group Technical Factors Organisational FactorsHuman Factors % Can we ever eliminate or zero out the Human Factors issues? Remaining fairly constant

8. EIMG – European Independent Maintenance Group Human Factors % Personal %? Work %? External %? Organisational %? What are the influencing factors that cause human factor events?

9. EIMG – European Independent Maintenance Group “Influences” Organisation External Work People Human Factors Attitude and Behaviour Competent / Competency

10. EIMG – European Independent Maintenance Group Example of an Influence “Requesting Staff to Work Overtime” Example of an Influence “Requesting Staff to Work Overtime” People – Individual Suffers Fatigue / Under Pressure to Return to Work / Potential RISK to Cause Further Events External - Potential Return Home In Dark – Risk of Injury / Accident Whilst Travelling Home Under Fatigue Work – Working Overtime Extended Hours > 11 Hours – Reduced Performance > Greater Increase in Risks Organisation – Identifying Potential Insufficient Resources / Commercial Pressures

11. EIMG – European Independent Maintenance Group