1. © Copyright 2004 Frost & Sullivan. All Rights Reserved. North American Telephony-Based Speech Technology and Solution Markets Increasing Variety of Packaged and Custom Speech Solutions Fosters Market Growth Communications Group “It is becoming feasible to package simple, easily installable, off-the-shelf applications that allow faster and less expensive deployment and help extend the benefits of speech technologies to the more cost-conscious small and medium enterprises.”

2. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends Market consolidation Widespread adoption of VXML Growing adoption of SALT and MRCP Introduction of packaged applications Market entry of established vendors and channel partners Increased focus on small and medium-sized businesses Development of convenient and user-friendly application development tools

3. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides: Detailed insights into recent developments and trends Drivers, restraints, challenges, and strategic recommendations Analyst insights on ‘hot topics’ and emerging applications and business models Market sizing and competitive analysis Market forecasts and opportunity analysis

4. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer Proven methodology encompassing extensive primary and secondary data and research Focused information and strategies that cover business and technology issues Credible data and analysis highlighting industry dynamics Winning strategies to help you create precise business plans

5. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants Find out how you compare to the competition Assess current and future drivers and restraints Determine and exploit new market share opportunities New Entrants Analyze challenges associated with the industry Calculate time scales for strategy implementation Position yourself to capitalize on the market’s unmet needs Investment Community Analyze long-term strategies of speech application providers and solution vendors Determine which participants will outperform the competition Assess attractiveness of investing in the speech technology and solutions markets

6. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Related Frost & Sullivan Coverage IVR markets Contact center markets Carrier enhanced services platform markets Mobile communications markets Enterprise unified messaging markets

7. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Core Technology Vendors AT&T Labs  BBN Technologies  Fonix  IBM Corp.  Loquendo  Microsoft  Nuance Communications  Persay  Rhetorical  ScanSoft  Telisma  Voicevault Key Market Participants Platform Vendors & System Integrators Avaya AVST Cisco Comverse Genesys HeyAnita Intervoice Lucent Technologies Nortel Networks Oracle Corp. Unisys Vocalocity VoiceGenie Technologies

8. © Copyright 2004 Frost & Sullivan. All Rights Reserved.  Call toll free: 877 GO FROST (877.463.7876)  Fax toll free: 888.690.3329  E-mail: myfrost@frost.com  Visit: www.frost.com For More Information