1. KEPIMPINAN & KOMUNIKASI DALAM ORGANISASI

2. Work Culture Attitude 1.Entitlement mentality 2.Introvert to open Networking 3.High value added staff 4.Global mind set 5.Contemporary and forward thinking forward thinking Leadership 1.Leadership skills - technical competence - people competence - conceptual skills - judgment skills - a believer in change 2.Managership, leadership and followership in balance and followership in balance 3.Entrepreneurial stance 4.Identity and image 5.Management of change Values and ethics 1.Personal values 2.Customer related values 3.Leadership values 4.Professional values 5.Religious values Approach to work 1.Mindset – customer oriented 2.Mindset – Quality oriented 3.Mindset – continuous improvement improvement 4.Teamwork 5.Technology conscious 6.Result focused 7.Domestically focused to globally focused globally focused 8.Goals Work Culture

3. A New Model For 21 st Century Organization From Earlier paradigm To Current & Future Paradigm  Being a manager Being a leader  Being a boss Being a coach/ facilitator  Controlling people Empowering people  Centralizing authority Distributing leadership  Micro-managing Aligning w/ vision/ strategy  Directing w/ rules/ regulat. Guide w/ values/culture  Position power/ hierarchy Relationship power  Demand compliance Gain commitment  Focus on numbers/ tasks Focus on people  Confronting/ combating Collaborating/ unifying

4. The New Reality for the Organization OLD Paradigm Stability Control Competition Uniformity Self-centered Hero NEW Paradigm Change/crisis mgt. Empowerment Collaboration Diversity Higher ethical purpose Humble

5. Leadership Challenges  Globalization  Corporate Functions  Customer Oriented Strategy  Optimum Use of Technology  Quality Management  Administration verses Management  Changing Management Mindset

6. Critical Success Factors  Market Driven Programs  Innovative Delivery System  Optimum Use of Technology  Identity and Image  Quality Consideration  Strong Administrative / Management Support

7. Who is a Leader ? Determinant for organization successDeterminant for organization success Agent of people changesAgent of people changes

8. Effective and Ineffective leaders Most effective leader Delegates Knows the job Intelligent Consistent in giving directions Treats staff with respect Trains staff Handles conflict well Motivates staff Gets high performance on the job Decisive Organized – plans well Fair Responsive to staff requests A good communicator Sense of humor Personally “turned on” to the job – excited about job Never puts staff down in public Least effective leader Seldom seen in office Not very intelligent Won’t make decision Sees himself as superior Doesn’t communicate Has personal favorites among staff Inconsistent Treats staff with contempt Makes all important decisions on his own Unorganized Doesn’t motivate staff

9. WHAT EFFECTIVE LEADERS DO Communicate Well – Communicate clearly, in a timely fashion, and that they keep the people they lead informed. Listen – Good recording skills, ability to listen empathically.

10. WHAT EFFECTIVE LEADERS DO Demonstrate approachability – It related to leader’s need for information. Delegate effectively –Truly essential activities, requires communication, start to finish.

11. Lead by example –To perceive that a leader has or has not “walked the talk” is basically communication. Read situations and people well –Sizing up the situational and/or personal factors that have important bearings on leadership needs and possibilities, good at detecting the relevant contingencies. WHAT EFFECTIVE LEADERS DO

12. Use a variety of power bases to lead –Managers have power to lead, posses and use a broad range of power bases, depending on situations and people. Teach well –Good leaders are good teachers. It’s part of developing people. Care about the people they lead-and show it –Know that “anything can be a message”, and they live their concerns. WHAT EFFECTIVE LEADERS DO

13. Treat people fairly, honestly and consistently –Not playing favorites among those they lead, no “sugar coating” in all matters, and consistency of words and deeds characterize the manner of effective leaders. WHAT EFFECTIVE LEADERS DO

14. Criticize and Accept criticism effectively a)Criticizing effectively meant being able to criticize constructively, without provoking defensiveness. b)Accept criticism effectively meant the ability to both “listen” to dissenters and take direct criticism without “keeping score” or exacting retribution. (Adapted from Axley (1990)) WHAT EFFECTIVE LEADERS DO

15. An effective leader is one who can make ordinary People Do extraordinary things, make common people do uncommon Things, Leadership is a lifting of man’s sights to a higher vision, the raising of man’s standard to a higher performance, the Building of a man’s performance beyond its normal limitations Peter Drucker

16. DEFINITION OF LEADERSHIP “ Leadership is the ability of a individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organization” House et al., 1999

17. “Leadership is a process whereby an individual influences a group of individuals to achieve a common goal”. (Northouse, 2004) “Leadership is the influencing process of leaders and followers to achieve organizational objectives through changes”. (Lussier & Achua, 2004) “Leadership is a process of giving purpose (meaningful direction) to collective effort, and causing willing effort to be expended to achieve purpose” (Jacobs & Jacques, 1990)

18. What is Leadership? A process of social influence to move individual and groups toward goal achievement. Sharing a vision and engaging followers in that vision. The ability to move an organization to a higher level of performance by transforming vision into significant actions. A relationship, as opposed to the property of an individual. An observable, learnable, set of practices and skills. An integration of theory, process, and practice.

19. Leadership is a Process Leadership involves influences Leadership occurs in groups Leadership is a passionate mind- set towards objectives Leadership is an influence process that assists groups of individuals toward goal attainment.

20. Six Leadership Styles Coercive: Intent on obtaining immediate compliance. Authoritative: Intent on mobilizing people toward a vision. Clearly states direction and actions. Affiliative: Intent on promoting harmony, cooperation, and good feelings amongst workforce. Democratic: Intent on building group consensus and commitment through group decision-making. Pacesetting: Intent on setting high performance standards; models standards. Coaching: Intent on developing people for future performance.

21. HALANGAN KOMUNIKASI

22. The know – it – all - Tidak suka diberi pandangan atau pendapat baru

23. The manipulator - Pandai mengambil kesempatan daripada kerja orang lain untuk dapatkan nama dan pujian

24. The prima – Donna - Ingin bertindak sebagai perantara antara pekerja dengan Ketua Jabatan

25. The Overseer - Hanya pandai memberikan arahan tanpa bersama-sama mengambil bahagian dalam melaksanakan tugas.

26. The Martyr - Menganggap dirinya sebagai Pejuang (bukan keagamaan) mungkin bekerja kuat tetapi untuk tujuan mendapatkan pengiktirafan.

27. The Gossip - Menghabiskan banyak masa dengan membesar-besarkan cerita berkenaan pekerja lain.

28. The Backstabber - Kawan Makan Kawan

29. KOMPENTENSI

30. KOMPETENSI PERSONAL

31. KESEDARAN DIRI (SELF AWARENESS) Kesedaran Emosi Diri: membaca emosi diri sendiri dan mengetahui implikasinya: menggunakan rasa keberanian untuk mengarah keputusan. Mengetahui kekuatan dan keterbatasan diri Percaya diri: menyedari nilai dan kemampuan diri yang baik.

32. PENGURUSAN DIRI Pengendalian emosi diri: mampu mengendalikan keinginan dan emosi. Tranparensi: menunjukkan kejujuran, integriti dan dapat dipercayai. Adaptasi: dapat mengatasi keadaan yang berbeda dan menyelesaikan rintangan yang ada. Pencapaian: dorongan untuk memperbaiki prestasi untuk memenuhi standard yang terbaik. Inisiatif @ persiapan mengambil peluang. Optimis: melihat aspek positif

33. KOMPETENSI SOSIAL

34. KESEDARAN SOSIAL Empati: merasakan emosi orang lain, mengerti perpekstif mereka Kesedaran organisasi: membaca arus dan jaringan keputusan organisasi. Layanan: mengenal dan memenuhi kehendak pelanggan.

35. PENGURUSAN PERHUBUNGAN (Relationship Management) Kepemimpinan inspirasi: mengarahkan dan memotivasi dengan visi yang tegas. Pengaruh: menggunakan sejumlah tektik untuk memujuk. Mengembangkan orang lain: mengembangkan kemampuan orang lain melalui maklum balas dan petunjuk. Penggerak perubahan: berinisiatif dan memimpin dengan arah yang baru.

36. PENGURUSAN PERHUBUNGAN (Relationship Management) Pengurusan konflik: memecahkan perselisihan Membangun hubungan: mencipta dan memelihara hubungan dengan orang ramai. Kerjasama kelompok: membangunkan kelompok dan kerjasama.

37. Leader and manager Managers administer, leaders innovate Managers ask how and when, leaders ask what and why Managers focus on systems, leaders focus on people Managers do things right, leaders do the right things Managers maintain, leaders develop Managers rely on control, leaders inspire trust Managers have a short-term perspective, leaders have a longer-term perspective Managers accept the status-quo, leaders challenge the status-quo Managers have an eye on the bottom line, leaders have an eye on the horizon Managers imitate, leaders originate Managers emulate the classic good soldier, leaders are their own person Managers copy, leaders show originality

38. SEKIAN TERIMA KASIH