2. OVERVIEW  GOAL OF COUNSELING/APPROACHES  COUNSELING TECHNIQUES  LISTENING ROLE DEFINED  OUR ROLE DEFINED  AUTHORITIES  DIAGNOSING THE ENVIRONMENT  ATTRIBUTES OF POSITIVE CONFRONTATION  GOAL OF MEDIATION  MEDIATION PROCESS  MEDIATION CLOSURE

3. MP 1: GOAL OF COUNSELING Counseling helps people use good judgment, assume responsibility, and face and solve problems. Counselors assist subordinates in developing skills, attitudes, and behaviors that are consistent with maintaining the Air Force's readiness. -- AFI 36-2907

4. MP 1: COUNSELING APPROACHES  COGNITIVE Thinking  BEHAVIORAL Reinforcement  AFFECTIVE Feeling Where 1 st Sgt needs to be MOST of the time

5. MP 2: LISTENING  Understand the process  Hearing and Listening  If a tree falls in the forest and no one is around does it make a noise?????  Barriers

6.  BEGINNING THE SESSION – Rapport – Warm welcome – Put at ease – “break the ice” – Door opened or closed?? MP 3: COUNSELING TECHNIQUES

7.  PREPARING FOR THE SESSION – Gather Background Material PIF Supervisor UPRG – Privacy – Seating – Distractions

8.  CONDUCTING THE SESSION – Attending behavior – Questioning techniques – Responding – Referrals MP 3: COUNSELING TECHNIQUES

9.  CLOSURE – Summarize – No New Information – Schedule Follow-Up MP 3: COUNSELING TECHNIQUES

10.  FOLLOW-UP – Does the counselee “feel” helped? – Further referral – Scheduled appt/can be out-and-about… MP 3: COUNSELING TECHNIQUES

11. MP 4: OUR ROLE DEFINED  AFI 36-2618 para 4.1.5 states ALL NCOs will: Epitomize excellence and lead by example through exhibiting professional behavior, military bearing, respect for authority, and the highest standards of dress and appearance. Instill professional behaviors in subordinates. Correct those who violate standards.

12. AFI 36-2618 Senior NCOs.. Be an active, visible leader. Deliberately develop junior enlisted Airmen, NCOs, and fellow SNCOs into better followers, leaders, and supervisors. MP 4: OUR ROLE DEFINED

13.  AF LEADERS’ POWER AND INFLUENCE Position power Legitimate Personal power MP 5: AUTHORITIES

14.  Article 7 and RCM 302 empowers NCO’s to apprehend NCO’s to apprehend  Article 91 protects NCOs from insubordinate conduct.  Commander’s delegated authorities MP 5: AUTHORITIES

15. AN AIRMAN’S DUTY INCLUDES: – Oath of enlistment – ART. 92 “Failure to obey” defines Dereliction of Duty – ART. 91 C(4) para 14c(2) “…an order is disobeyed at the peril of the subordinate.”

16. MP 6: DIAGNOSING THE SITUATION  Based upon situation  Unable/able vs. Willing/Unwilling  Leadership styles: Supportive Directive Combine with counseling techniques

17. MP 7: ATTRIBUTES  Some positive attributes of confrontation: Acquire and maintain a high level of skill and knowledge Establish and maintain sound positioning Be able to remain calm when the going gets rough Share directly with the individual Be a good listener Take the risk of hearing unpleasant things from them Discuss alternatives

18. MP 8: Goal of Mediation  Webster’s New Collegiate Dictionary defines mediation as an intervention between conflicting parties to promote reconciliation, settlement or compromise

19. MP 9: Mediation process  Opening statement by mediator  Opening statements by parties  Joint discussion  Conducting the session--note non-verbal behaviors

20. MP 10: Mediation closure  Two types of Closure: Agreement Non-Agreement Regardless of the outcome—follow-up!!

21. SUMMARY GOAL OF COUNSELING/APPROACHES COUNSELING TECHNIQUES LISTENING ROLE DEFINED OUR ROLE DEFINED AUTHORITIES AUTHORITIES DIAGNOSING THE ENVIRONMENT DIAGNOSING THE ENVIRONMENT ATTRIBUTES OF POSITIVE CONFRONTATION ATTRIBUTES OF POSITIVE CONFRONTATION GOAL OF MEDIATION GOAL OF MEDIATION MEDIATION PROCESS MEDIATION PROCESS MEDIATION CLOSURE MEDIATION CLOSURE