1. Training Repair Technicians Session #11: 10:45 a.m. – 12:00 p.m. Training 5.5.16 G. Truglia, Training Director

2. Training Repair Technicians 2 Agenda Keeping repair technicians involved What should be presented Real-world case studies (failing vehicles) What’s needed to diagnose and fix failures

3. Training Repair Technicians Keeping the Repair Technician Involved Solving current problems shops encounter  Failing DTCs  P0171- P0420  Etc. Time to Temperature Engaging Instructor  Webcast  Web Training  Seminars  Calls  Hands-on Training 3

4. Training Repair Technicians Engine Temperature Effects Many technicians encounter vehicles with Monitors issues  Difficult to complete  Exhibit drivability problems The problems may be caused by varying issues  Today, we will focus primarily on cooling system issues Important factors that can prevent vehicle system monitors from being ready  The coolant, air pockets and proper thermostat calibration Cooling system is often overlooked  Due to engine coolant/antifreeze (Quality looks good for long period of time)  Interval to change coolant/antifreeze is high mileage 4

5. Training Repair Technicians Engine Temperature Effects Cooling system problems can prevent monitors from becoming ready or cause DTCs 5 Teaching not to clear DTCs since the PCM on many newer vehicles will look clear. Look at criteria to confirm

6. Training Repair Technicians What Should Be Presented Information needed to solve a problem such as EVAP DTCs 6 2006 BMW 320I P0456 Small Leak 2006 Jeep P0457 Loose Fuel Cap (After 3 new ones - I don’t think so) 2005 Jeep Liberty P0440 General EVAP System Failure

7. Training Repair Technicians Real-World Case Studies (Failing Vehicles) 1998 Lincoln 4.6L: MIL Lamp ON, DTC P0420, Maybe a P0430 next 7

8. Training Repair Technicians What is Needed to Diagnose and Fix Failures Training  Not just testing and having technicians guess  Train and obtain clean vehicles  Technician – Repairer conference calls and webinars  Live in-class seminars  Print and online manuals  Video resources  Hands-on classes with in-bay vehicle training Technicians need to update so they do not evaporate 8

9. Training Repair Technicians Session #11: 10:45 a.m. – 12:00 p.m. Training 5.5.16 G. Truglia, Training Director