1. Wee Kim Wee School of Communication and Information, NTU APNIC Member and Stakeholder Survey 2011 Peng Hwa ANG

2. What’s It All About Sixth biennial survey commissioned by APNIC EC Survey of both Members ($ paying) and Stakeholders (interested parties but non-$ paying) Outcome used to help guide EC in prioritising strategies, direction, budget 2

3. Overview Began with consultations in Singapore, Hong Kong, Beijing, Tokyo, Sydney, Dhaka, Chennai, Mumbai, Delhi –Aim was to solicit concerns for questions 794 valid responses, an increase of 32% in previous survey, from 47 economies –Some were going only for the iPad(?) Decreased participation from Members (7%) 3

4. Areas Asked—of Members Satisfaction with APNIC’s services Resource Distribution Billing and Administrative Services Priorities 4

5. Areas Asked—of Stakeholders APNIC Public Services IPv4 Depletion IPv6 Deployment Training, Education and Certification Internet Governance APNIC Representation 5

6. Full Report Contains: Analysis—Mean Responses + Questionnaire Comments Further Analysis by Economy 6

7. Caveat: All statistics that you see should be taken with a pinch a bag of saltcaveat. 7

8. Section A1 – APNIC General Services 8

9. 9

10. Section A2 – Resource Distribution and Technical Services 10

11. Section A3 – Billing and Administration 11

12. Section A4 – APNIC Priorities Services Note: A low score means a high priority 12

13. Section B1 – APNIC Public Services Policy Deployment 13

14. Section B2 – Possible Roles of APNIC in Facilitating IPv4 Address Transfer 14

15. APNIC’s Role in IPv4 Address Transfer by Type of Economy 15

16. Section B3 – IPv6 Deployment 16

17. Section B4 – Training, Education and Certification 17

18. Section B4 – Training, Education and Certification 18

19. Section B4 – Preferred Training Location 19

20. *Section B5 – Internet Governance 20

21. Section B5 – How APNIC Should Engage Government 21

22. Section B5 – Internet Governance 22

23. Section B6 – APNIC Representation 23

24. Section B6 – APNIC Representation 24

25. Findings That Probably Need Further Looking Into Members question need for more support in more languages and whether APNIC should enter consultancy services National Internet Registry –Confusion over whether they have an NIR –Confusion over what an NIR does Training 25

26. Findings of Some Priority— IPv6 1. Priorities—support IPv6 deployment –Orgs have plans/ideas but no money 2. Policies and guidelines for IPv4 transfer 26

27. Role of Government Support regional Internet Governance activities Engage government more –Share best practices But not necessarily ask them to be more involved with us/APNIC 27

28. Final Recommendation: Go over Report and offer your feedback. 28