1. Human Resources Management Human Resources Planning Staffing the organization Developing the workforce Performance Appraisal Designing Reward Systems Labour Relations

2. MANAGING THE DIVERSE WORKFORCE Diversified workforce Advantages and disadvantages Multicultural Organization How organizations can cultivate a diverse workforce

3. STAFFING THE ORGANIZATION - RECRUITMENT Recruitment - the development of a pool of applicants for a job. Internal External

4. SELECTION Interviews Reference check Personality tests Biological/Physiology tests Cognitive ability Performance test Integrity test

5. DEVELOPING THE WORKFORCE Training and development Types of training & development –mgmt skills –basic computer skills –personal growth –sales –technical –secretarial skills

6. PERFORMANCE APPRAISAL Performance Appraisal is the employees’ job performance. Performance measure falls into 4 categories: production data personnel data management by objectives judgmental measures