1. Engage ME! Knowledge & Skill Transfer in the Virtual World Part II To NASP Topic Delivering Low Cost Training And Technology Solutions

2. Your Corporate Culture The success of any virtual experience depends upon: A culture that supports virtual approaches at all levels, especially upper management A culture that supports virtual approaches at all levels, especially upper management Target audience analysis Target audience analysis Audience engagement Audience engagement Access to virtual technologies Access to virtual technologies Content & approach built to suit technology Content & approach built to suit technology A presenter/ lead with the appropriate delivery A presenter/ lead with the appropriate delivery Discuss your culture- Verbal Exercise

3. You and Your Skill Set Presenting Virtually requires a unique skill set You can not always depend on visual cues You can not always depend on visual cues You may not have a captive audience You may not have a captive audience Potential for multi-tasking Attendees entering and exiting virtual space at different times You have access to a variety of potential approaches You have access to a variety of potential approaches You may need to use a variety of approaches and technologies to achieve the same goals as in-person sessions You may need to use a variety of approaches and technologies to achieve the same goals as in-person sessions Materials for Virtual sessions are built differently Materials for Virtual sessions are built differently What are your strengths? Verbal exercise

4. Your Target Audience Understanding your audience: E. Greens- are accustomed to technology, using virtual spaces (Facebook, Google, webcams, social networking) E. Greens- are accustomed to technology, using virtual spaces (Facebook, Google, webcams, social networking) E. Yellows – are open to, but not particularly experienced with virtual technologies E. Yellows – are open to, but not particularly experienced with virtual technologies E. Reds- Prefer in person engagement, and are potentially resistant to changing or incorporating new technologies and virtual meetings E. Reds- Prefer in person engagement, and are potentially resistant to changing or incorporating new technologies and virtual meetings Active exercise- Describe the main “E-person” composition for your corporation

5. Your Content and Objectives Training and meetings should always have established objectives or agendas. Take an existing in-person course or meeting and making it virtual Take an existing in-person course or meeting and making it virtual Building Virtual meetings from scratch Use multiple approaches & techniques Use multiple approaches & techniques Make it meaningful, not dry Make it meaningful, not dry Can’t see how to make it work virtually? That’s OK! Can’t see how to make it work virtually? That’s OK! Use Co-Facilitation Length of Sessions/ Build in Breaks

6. The Tools at Your Disposal Leverage, Leverage, Leverage Technology Virtual meeting spaces- Live Meeting (Demo) Virtual meeting spaces- Live Meeting (Demo) Web Cams Web Cams Learning Management Systems/ On-Demand Learning Management Systems/ On-Demand Instant Messaging Tools Instant Messaging Tools Phone Conferencing Phone Conferencing Most things can be simulated virtually Verbal Exercise with whiteboard- talk through example Verbal Exercise with whiteboard- talk through example Virtual engagement can offer variety above and beyond in person The value of immediate application- instant gratification! The value of immediate application- instant gratification!

7. Your Approach Put tools into action! Virtual presentations require as much planning as in-person presentations Individual exercise- Define a regular meeting or training you host or attend. Make it Virtual- Discussion (examples follow) Individual exercise- Define a regular meeting or training you host or attend. Make it Virtual- Discussion (examples follow) Break out groups Polling/ Q and A Collaboration on a Document Displaying a process Just because you can use it… doesn’t mean you NEED to, or SHOULD

8. Your Delivery Practice, Practice, Practice Timing is critical in a virtual presentation Timing is critical in a virtual presentation Be comfortable with your approach and how it works IN the technology Be comfortable with your approach and how it works IN the technology Improve your presentation and delivery through practice Improve your presentation and delivery through practice Bring a Friend- value another point of view You love love love what you’ve done with the content, but what about how it’s received You love love love what you’ve done with the content, but what about how it’s received The Back-up Plan What happens when technology poses challenges? What happens when technology poses challenges?

9. Your Follow up and Assessment Obtain Feedback- measure success and/or opportunities Start from your objectives/ agenda and work from there Obtain measurable results- Numbers send concrete messages Metrics and feedback can support or re-direct cultural change in an organization Try again. Use feedback to your advantage! SHARE results & approaches with others

10. Sharing Our Examples- Leveraging the Virtual Advantage Instant Messaging MOC Application Integration WC Virtual Symposium (KX) UM Virtual Symposium (SharePoint) Learning Management System Content Management System (KX) Live Meeting Culture Change and acceptance Webinars (Citrix) Social Networking (SharePoint) Verbal Exercise- Discuss the impact these approaches can have on your organization. Verbal Exercise- Discuss the impact these approaches can have on your organization.

11. Your Questions The critical piece of any discussion or learning is application. How can you carry this information forward and make it work for you/ your organization? Please share any questions/ thoughts or concerns with us! The empty corkboard to the left is for you to fill out with your memories, learning and successes through virtual collaboration!