1. Phone a Friend Who’s Who in Healthcare

2. Support Functions Report to the Executive Office –Strategic planning –Financial –Information –Human Resources –Plant safety Adapted from: The Well Managed healthcare Organization by Griffith and White

3. Responsibilities Strategic Planning –Planning Office Environmental assessments Proposal development –Marketing Department Promotion of services Includes Public Relations

4. Financial –Accounting Billing, credit and collection –Patient Financial Services Department –Finance Financial performance Includes departments and services Comptroller, Budget Director

5. Information –Clinical Knowledge of quality –Nursing, pharmacy, radiology, IT departments, etc. –Medical Staff –Plus support depts. »PI, Utilization/Care Mgmt, Risk Management –Amenities Support departments Food & Nutrition, Environmental Services Management –Knowledge of prices, benchmarks Payor Contracting, Compliance Dept.

6. Human Resources –Staffing, recruitment, training Plant Safety –Convenience, effectiveness –Biomed, Facilities Dept.