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Published byMyron Arthur Casey Modified over 8 years ago
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Critical Situation Management, Inc. Automating Response Processes with 4 command ™
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4 command ™ Event Management System
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What is Knowledge Management? Intelligent delivery of organizational knowledge Provides ready access to details as needed Requires only minimal program knowledge Enables consistent “best practice” performance Institutionalizes expert knowledge & experience Implements “directed” response processes 10
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Why Automate? Multiple policies, plans, procedures, checklists Access to resources: guides, templates, websites Consistent approach, process, implementation Ability to track response status and progress Effective sharing of critical information Complete documentation and learning Personnel turnover, inexperience, training
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Configuration & Deployment CSM consultants configure Knowledge Bases Experienced utility managers guide project Workshops evaluate & document processes Utility personnel manage Knowledge Bases Subscription provides maintenance / support Lessons learned and upgrades incorporated
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Advanced Event Management capabilities for the 21 st Century
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Critical Situation Management Inc. jcassidy@csmsolutions.com 717-957-4858
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