1. TLA 2005 April 5-9 Austin Convention Center

2. Virtual Reference Services In Multilingual Environment Speaker: Yuhfen Diana Wu Diana.wu@sjsu.edu http://www.sjsu.edu/~dwu

3. TLA 2005, April 5-8, AustinY.Diana Wu WWW and Internet Users Diversity of Internet Users - 80% non-English Users More then 50% are non-English Contents U.S. Hispanics are biggest share of Spanish speakers online (http://www.clickz.com/news/article.php/2110451)http://www.clickz.com/news/article.php/2110451 Use of Internet in Latin America projected to be 75 millions; up from 15 millions in 2000 (http://www.nua.ie/surveys/index.cgi?f=VS&art_i d=905356630&rel=true)http://www.nua.ie/surveys/index.cgi?f=VS&art_i d=905356630&rel=true

4. TLA 2005, April 5-8, AustinY.Diana Wu Multilingual Virtual Reference Collaborations In the United States AskNow offers English and Spanish versions New York Suffolk Library in English, Spanish and Chinese Multi-national Collaborations Follow the Sun HelpDesk by London School of Economics (UK, Australia, and U.S.A.) VraagPunt at University Library K.U. Leuven of Belgium in Dutch and English Regional in Spain and Portugal

5. TLA 2005, April 5-8, AustinY.Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

6. TLA 2005, April 5-8, AustinY.Diana Wu San Jose Library Homepage Spanish Chinese Vietnamese

7. TLA 2005, April 5-8, AustinY.Diana Wu San Jose Library Homepage Spanish Chinese Vietnamese

8. TLA 2005, April 5-8, AustinY.Diana Wu Chinese Home Page by Yahoo and Google

9. TLA 2005, April 5-8, AustinY.Diana Wu Google Language Tools

10. TLA 2005, April 5-8, AustinY.Diana Wu OCLC FirstSearch in Multiple Languages

11. TLA 2005, April 5-8, AustinY.Diana Wu ProQuest in Multiple Languages

12. TLA 2005, April 5-8, AustinY.Diana Wu Approaches and Solutions for Multilingual Information Retrieval Dictionary-based Corpus-based Hybrid or Knowledge-based Human Interactions

13. TLA 2005, April 5-8, AustinY.Diana Wu Expectations Ease of Use for Users Outcome to be Accurate Real-time Retrieval around the Clock Cost Effectiveness for Provider

14. TLA 2005, April 5-8, AustinY.Diana Wu Technical Difficulties Inter-operability among diverse operating systems and applications Lack of standard in encoding Complexity and irregularity among languages

15. TLA 2005, April 5-8, AustinY.Diana Wu Google Language Translation

16. TLA 2005, April 5-8, AustinY.Diana Wu AltaVista Language Translation

17. TLA 2005, April 5-8, AustinY.Diana Wu Live Reference Services in Chinese at Suffolk County Library, New York

18. TLA 2005, April 5-8, AustinY.Diana Wu Live Reference Services in Spanish at San Jose Library via AskNow, California

19. TLA 2005, April 5-8, AustinY.Diana Wu Online Tutor via El Paseo Public Library, Texas

20. TLA 2005, April 5-8, AustinY.Diana Wu Our Challenges Challenges for Virtual Reference Services in Multilingual Environment Technical Development and Supports Staff Qualifications and Training Quality Control and Assessment Policies

21. TLA 2005, April 5-8, AustinY.Diana Wu Two photographs taken in Essaouira, Morocco

22. Resources in all formats and languages VIRTUAL REALITY