1. Managing Client and Service Learning Projects Paul V. Anderson’s Technical Communication, 5 th ed.

2. Managing Client and Service Learning Projects Determine exactly what your client wants and why.

3. Develop your own assessment of the situation. Managing Client and Service Learning Projects

4. Create a project management plan. Managing Client and Service Learning Projects

5. Submit a written proposal to your client— and ask for a written agreement. Managing Client and Service Learning Projects

6. Monitor the project’s progress and scope. Managing Client and Service Learning Projects

7. Communicate with your client often— especially at all major decisions. Managing Client and Service Learning Projects

8. Advocate and educate, but defer to your client. Managing Client and Service Learning Projects

9. Hand off the project in a helpful way. Managing Client and Service Learning Projects

10. Read more about client and service earning in Chapter 19 of Technical Communication.